Ciara Paton Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Drogheda, County Louth, Ireland

Dublin, County Dublin, Ireland

• Managed a B2B customer database for a large commercial underwriting team.• Liaised with customers to ensure effective communication. • Communicated with internal and external stakeholders.• Identified gaps in processes, making recommendations which resulted in efficiency improvements.• Maintained regular contact with brokers in order to get their feedback on business processes.• Applied systems thinking to create a documentation of processes to aid new staff entrance.• Provided training for multiple new staff members. • Logged thirty Insurance submissions per hour to Underwriters within the team.• Furthered trainee development with regular contact, by discussing their concerns, providing feedback and demonstrating adamance to equip the individual with the relevant skills.

Bettystown, County Meath, Ireland

• Achieved positive customer experiences and enhanced brand reputation through attentive, helpful service.• Processed cash and card payments during busy shopping periods, limiting customer wait times.• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.• Fostered all-round store support, performing cashier duties, offering product assistance, and delivering customer care.• Promoted deals and discounts that were on offer to customers.• Adapted to stressful situations by serving multiple customers at a time during busy periods without sacrificing the quality of the interactions.

Bachelor Of Arts - Ba, Social Sciences, 2.1

Fundamentals Of Digital Marketing, Marketing

Education record