Ciara Randall Email & Phone Number

West Lake Texas

• Prepares diverse slates by sourcing and recruiting nationwide using applicable tools (e.g., Smash Fly, attending recruitment events, etc.)• Maintains call/case log information through various Workday, Salesforce, CRM and Service Now systems and utilizes other databases and resources as needed.• Responsible for the development and execution of staffing and recruitment plans for assigned client organization(s) using the best practices know industry wide. • Managing pipeline of applicants through ATS, ensuring ease of process, and success of marketing and branding tools used during talent and acquisition search. • Recommend pre-screened candidates to the hiring managers• Responsible for administering skill assessment and evaluations for candidates• Act as a trusted advisor to hiring managers on job description, requirements and candidate profile/fit.• Responsible for collaborating with external departments to gain insight for qualified sourcing pools to attract a broad range of talent. • Partnering with hiring managers to develop and execute closing strategy for the highly qualified candidates• Conducts effective sourcing of diverse, qualified candidates for management, experienced professional, non- exempt, and/or hourly/union represented positions.• Negotiates offers with selected candidates, provides insight into benefits, career paths/opportunities, and other competitive features that differentiate our company • Responsible for investigations of employee issues, providing feedback and ensure follow-up. • Assisted in the administration of benefits programs and/or aided with concerns for medical; dental; vision; EAP; life insurance; 401k, short-term disability; long-term disability. • Collaborated with outside vendors, such as investment brokers and benefit brokers• Researched and analyzed benefit plans, programs and policies • Managed the enrollment, renewal, and distribution processes regarding benefit packages

Dallas/Fort Worth Area

• Advocate on the customers behalf to resolve issues that have extended past the time resolution period to provide solutions in a timely manner.• Ensure SLA’s are met on a daily basis and each case portfolio is met and worked on with a high level of expertise.• Implement, maintain, and continuously build on a database that contains policies, procedures, and leverages to executives that may allow the department to exceed consumer expectations.• Maintains effective and productive working relationships with coworkers, so that partnership and deadlines can be met with comradery and teambuilding skills can be maintained.• Partnership with internal departments to resolve intricate and escalated issues that have been discarded.• Piloted team to establish a social network department that went live and is successfully thriving.• Identify and measure potential exposures and risks of non-compliances/deviations to company policies and pertinent laws and regulations and initiate corrective actions deemed necessary.• Stay abreast of the latest changes to regulations and ensure policies and procedures are updated as appropriate.• Provide reports on a regular basis, and as requested, to keep executive management informed of the operation and progress of portfolios and call to case resolution rate.• Meet all established quantity objectives while maintaining quality standards.• Systems used include: Touch Point, Extra, IRIS, 5th Third, LexisNexis, Microsoft Office: Word, Excel, PowerPoint, and Visio.

Dallas/Fort Worth Area

Provided product placement and investment opportunities to top 10% clientele of the bank.

Dallas/Fort Worth Area

Educated banking customers to manage their accounts and use various banking products.

Associate'S Degree, Human Resources Management/Personnel Administration, General, Jr

Human Resources - Expected Completion 2015

Education record