Ciara Robeen Email & Phone Number

Bowling Green, Missouri, United States

-Processed customer transactions promptly, minimizing wait times.-Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.-Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.-Educated customers on use of banking website and mobile apps.-Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.-Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.-Identified sales opportunities and referred customers to branch partners in financial services.-Followed up on customer complaints and provided solutions to enhance customer satisfaction.-Assisted with training of new tellers on policies and procedures.-Served as primary point of contact for customers, aiding with account maintenance and transactions.

Troy, Missouri, United States

-Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.-Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.-Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.-Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.-Filed claims with vision and medical insurance companies to garner payment for optical services.-Verified and updated patient records promptly to guarantee accurate prescription information.-Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.-Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Chesterfield, Missouri, United States

-Answered customer telephone calls promptly to avoid on-hold wait times.-Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns.-Responded to customer requests for products, services, and companyinformation.-Provided primary customer support to internal and external customers.-Offered advice and assistance to customers, paying attention to special needs orwants.-Processed customer service orders promptly to increase customer satisfaction.-Utilized customer service software to manage interactions and track customersatisfaction.-Actively listened to customers, handled concerns quickly and escalated majorissues to supervisor.-Exhibited high energy and professionalism when dealing with clients and staff.-Trained staff on operating procedures and company services.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Collected co-payments or full payments from customers.• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.• Maintained appropriate filing of personal and professional documentation.• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.• Used discretion when handling confidential information.• Handled incoming mail, bills and invoices and completed appropriate actions.