Ciara Robinson

Ciara Robinson Email and Phone Number

Business and Engagement Coach (Owner) @ Ciara Robinson
County Dublin, Ireland
Ciara Robinson's Location
Malahide, Ireland, Ireland
Ciara Robinson's Contact Details

Ciara Robinson personal email

n/a
About Ciara Robinson

My work stands at the intersection of high-performance growth and holistic wellbeing. I support clients to thrive both in life and work.I am an engagement coach and energy practitioner, and facilitate a holistic approach to personal and professional growth, integrating time management, operational rhythms and tailored training to empower individuals and teams.My leadership style has always been person centred and as a Reiki Master, (Reiki is a Japanese technique for stress reduction and restoring balance), I have anchored wellbeing into my work.

Ciara Robinson's Current Company Details
Ciara Robinson

Ciara Robinson

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Business and Engagement Coach (Owner)
County Dublin, Ireland
Website:
ciararobinson.ie
Employees:
1
Ciara Robinson Work Experience Details
  • Ciara Robinson
    Business And Engagement Coach (Owner)
    Ciara Robinson
    County Dublin, Ireland
    View
  • Ciararobinson.Ie
    Engagement Coach & Energy Healer
    Ciararobinson.Ie Jul 2023 - Present
    Malahide, County Dublin, Ireland
    My work is grounded in co-creating sustainable practices and systems with individuals and teams, which incorporate wellbeing and lead to increased effectiveness, reduced stress, and greater fulfilment.
  • Daa
    Business Process Improvement Manager
    Daa Jun 2019 - Jun 2023
    Dublin, County Dublin, Ireland
    • Responsible for mobilising and leading the solution development / business improvement work stream as part of a large transformation program• Responsible for developing and implementing pragmatic solutions that resolve ongoing issues and capitalise on new opportunities from a process and people ways of working perspective
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  • Kpmg Ireland
    Associate Director
    Kpmg Ireland Jun 2018 - Jun 2019
    Dublin
    • Lead and support role on a number of key projects with a variety of clients• Led the Six Sigma Green Belt Capability Program
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  • Bankwest
    Process Improvement And Project Delivery Manager
    Bankwest Jul 2017 - Apr 2018
    Perth, Australia
    • Lead and develop a team of Black Belts, Green Belts and Project Managers• Lead and support process excellence and business improvement programs • Foster a culture of continuous improvement and development of six sigma / problem solving capability• Act as Project Manager / Program Manager / Change Consultant / Business Improvement Consultant across various projects depending on project need• Evaluate and monitor key programs of work to determine results across improved customer experience, cost savings and other key business metrics
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  • Bankwest
    Business Operations Manager
    Bankwest Oct 2015 - Jul 2017
    Perth, Australia
    • Lead a team of c100 to deliver day to day support activities for frontline bankers and customers (operations managers, team leaders and colleagues)• Delivery of key services that exceed customer expectations (quality and speed) and build customer advocacy• Lead the operational excellence journey to improve our service offering to ensure the best experience for the customer and bankers• Centralisation of activities from frontline bankers to support teams to free up banker time and deliver more efficient service to customers• Build relationships with key stakeholders and internal customers • Manage headcount and deliver improvements to drive efficiency and reduce cost to serve
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  • Bankwest
    Process Excellence Manager
    Bankwest Oct 2012 - Oct 2015
    Perth, Australia
    • Lead process excellence programs of work to deliver customer improvements and efficiency savings• Coaching and training delivery across process excellence and problem solving skills using six sigma methodology• Mentoring and developing six sigma Green Belt candidates to achieve Green Belt Certification• Work with leadership teams to identify and understand opportunities for improvement in their business• Drive a culture of continuous improvement across teams through upskilling local resources in the fundamentals of problem solving and CI tools
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  • Telefónica (Formerly O2 Ireland)
    Business Improvement Manager And Consultant
    Telefónica (Formerly O2 Ireland) Jun 2007 - Jun 2012
    Ireland (Limerick & Dublin)
    • Lead and develop a team of Six Sigma Black Belt and Green Belts• Use Six Sigma skill set to deliver savings across departments • Project Manager / Programme Manager / Change Consultant / Process Consultant across various projects depending on project need• Manage project opportunities and resourcing for the team (strategic projects and smaller change initiatives)• Delivery of cross functional projects that improve the customer experience, from project initiation to delivery and monitoring of results • Drive a culture of continuous improvement across teams through up skilling local resources in the fundamentals of problem solving and continuous improvement methodology• Facilitate and lead organisation design and change management initiatives• Responsible for the Six Sigma Training Academy (including training delivery), Mentoring Programme and Certification Programme
  • Telefónica (Formerly O2 Ireland)
    Hr Manager - Contact Centre
    Telefónica (Formerly O2 Ireland) Jun 2001 - May 2007
    Ireland (Limerick & Dublin)
    • HR responsibility for O2 Ireland Customer Care Centre • Managed a team of HR professionals each responsible for a business unit• Full responsibility for Recruitment, Performance Management, Compensation & Benefits, Employee Relations for Customer Care Centre• Led HR Change Management work stream for Customer Care Organisation Re-Design Programme • Developed and delivered key learning workshops for Team Leaders and Managers
  • Telefónica (Formerly O2 Ireland)
    Senior Hr Specilaist
    Telefónica (Formerly O2 Ireland) May 1998 - Jun 2001
  • Primark Stores Ltd
    Hr Specialist
    Primark Stores Ltd Jul 1994 - Apr 1998
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Ciara Robinson Skills

Change Management Customer Experience Performance Management Team Leadership Team Management Cross Functional Team Leadership Outsourcing Call Center Managed Services Coaching Business Process Improvement Call Centers Sla Leadership Business Analysis Contact Centers

Ciara Robinson Education Details

Frequently Asked Questions about Ciara Robinson

What company does Ciara Robinson work for?

Ciara Robinson works for Ciara Robinson

What is Ciara Robinson's role at the current company?

Ciara Robinson's current role is Business and Engagement Coach (Owner).

What is Ciara Robinson's email address?

Ciara Robinson's email address is ciara.robinson@daa.ie

What schools did Ciara Robinson attend?

Ciara Robinson attended Lean Six Sigma Black Belt, University Of Limerick.

What skills is Ciara Robinson known for?

Ciara Robinson has skills like Change Management, Customer Experience, Performance Management, Team Leadership, Team Management, Cross Functional Team Leadership, Outsourcing, Call Center, Managed Services, Coaching, Business Process Improvement, Call Centers.

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