Ciara Robinson Email & Phone Number

County Dublin, Ireland

Malahide, County Dublin, Ireland

My work is grounded in co-creating sustainable practices and systems with individuals and teams, which incorporate wellbeing and lead to increased effectiveness, reduced stress, and greater fulfilment.

Dublin, County Dublin, Ireland

• Responsible for mobilising and leading the solution development / business improvement work stream as part of a large transformation program• Responsible for developing and implementing pragmatic solutions that resolve ongoing issues and capitalise on new opportunities from a process and people ways of working perspective

Dublin

• Lead and support role on a number of key projects with a variety of clients• Led the Six Sigma Green Belt Capability Program

Perth, Australia

• Lead and develop a team of Black Belts, Green Belts and Project Managers• Lead and support process excellence and business improvement programs • Foster a culture of continuous improvement and development of six sigma / problem solving capability• Act as Project Manager / Program Manager / Change Consultant / Business Improvement Consultant across various projects depending on project need• Evaluate and monitor key programs of work to determine results across improved customer experience, cost savings and other key business metrics

Perth, Australia

• Lead a team of c100 to deliver day to day support activities for frontline bankers and customers (operations managers, team leaders and colleagues)• Delivery of key services that exceed customer expectations (quality and speed) and build customer advocacy• Lead the operational excellence journey to improve our service offering to ensure the best experience for the customer and bankers• Centralisation of activities from frontline bankers to support teams to free up banker time and deliver more efficient service to customers• Build relationships with key stakeholders and internal customers • Manage headcount and deliver improvements to drive efficiency and reduce cost to serve

Perth, Australia

• Lead process excellence programs of work to deliver customer improvements and efficiency savings• Coaching and training delivery across process excellence and problem solving skills using six sigma methodology• Mentoring and developing six sigma Green Belt candidates to achieve Green Belt Certification• Work with leadership teams to identify and understand opportunities for improvement in their business• Drive a culture of continuous improvement across teams through upskilling local resources in the fundamentals of problem solving and CI tools

Ireland (Limerick & Dublin)

• Lead and develop a team of Six Sigma Black Belt and Green Belts• Use Six Sigma skill set to deliver savings across departments • Project Manager / Programme Manager / Change Consultant / Process Consultant across various projects depending on project need• Manage project opportunities and resourcing for the team (strategic projects and smaller change initiatives)• Delivery of cross functional projects that improve the customer experience, from project initiation to delivery and monitoring of results • Drive a culture of continuous improvement across teams through up skilling local resources in the fundamentals of problem solving and continuous improvement methodology• Facilitate and lead organisation design and change management initiatives• Responsible for the Six Sigma Training Academy (including training delivery), Mentoring Programme and Certification Programme

Ireland (Limerick & Dublin)

• HR responsibility for O2 Ireland Customer Care Centre • Managed a team of HR professionals each responsible for a business unit• Full responsibility for Recruitment, Performance Management, Compensation & Benefits, Employee Relations for Customer Care Centre• Led HR Change Management work stream for Customer Care Organisation Re-Design Programme • Developed and delivered key learning workshops for Team Leaders and Managers

Lean Six Sigma Black Belt, Black Belt

Activities and Societies: SQT Training

Bachelor Of Business Studies, Human Resources, 2.1 Honours