Ciara Scott, Mba Email & Phone Number

Subject matter expert in the development, maintenance, and administration of 11 comprehensive benefits programs for County employees and retirees.Revitalized county-wide Open Enrollment guide and benefits communication plans which increased plan participation.Manages the implementation of the Open Enrollment process into a virtual environment due to the Covid-19.Examining existing county administrative procedures and policies to identify risks and drafting new language to align with… Show more Subject matter expert in the development, maintenance, and administration of 11 comprehensive benefits programs for County employees and retirees.Revitalized county-wide Open Enrollment guide and benefits communication plans which increased plan participation.Manages the implementation of the Open Enrollment process into a virtual environment due to the Covid-19.Examining existing county administrative procedures and policies to identify risks and drafting new language to align with county’s values and mission.Directs cross-functional teams to strategically, organize priorities efficiently for over 15 HRIS projects.Coordinates employee performance management for a team of 7 HR analysts and assistants.Assists employees with retirement counseling for County Supplemental Pension plans and Maryland State Retirement system plans.Produces and analyzes benefit plan reports monthly to assist with reconciliation of insurance vendor’s invoices.Solicited vendors through the Multi-Step Invitation for Bids (MSIFB) and Request for Proposal (RFP) process with the Procurement and Finance team. Show less

Largo, Maryland

 Interpreted and implemented human resources policies and procedures to maintain benefits for active employees and retirees. Processed new enrollments, status changes, qualifying events, terminations, and updated insurance providers accordingly.  Responded on average to 30 inquiries regarding health benefit plans, enrollment assistance, and SAP ERP technical issues daily.  Transmitted ANSI 834 benefits interface files in compliance with HIPPA guidelines through secure file… Show more  Interpreted and implemented human resources policies and procedures to maintain benefits for active employees and retirees. Processed new enrollments, status changes, qualifying events, terminations, and updated insurance providers accordingly.  Responded on average to 30 inquiries regarding health benefit plans, enrollment assistance, and SAP ERP technical issues daily.  Transmitted ANSI 834 benefits interface files in compliance with HIPPA guidelines through secure file transfer software. Audited bi-weekly benefits related payroll errors in order to ensure correct deductions from paychecks and pension checks. Show less

Camp Springs, Md

• Designed Excel data collection tools to assess client population’s demographic and medical needs to maintain compliance.• Evaluated Medicaid insurance budgets for over 50 clients and allocated funding to services centered on clients’ medical needs.• Coordinated in –person client interviews to monitor implementation of Medicaid funded services and identified unmet services. • Audited a web based tracking system to ensure service delivery and verified accurate Medicaid billing.

Lanham, Maryland

■ Streamlined the discharge of 53 Medicaid recipients from medical institution to their desired communities. ■ Developed 53 service plans based on Depart. of Health and Mental Hygiene recommendations and person-centered interviews.■ Facilitated 30-day person-centered interviews for a caseload of 45 clients ensuring their client’s health and safety needs are met.■ Consulted clients on positive health behaviors, psychological wellness, and mindful decision making to support optimal… Show more ■ Streamlined the discharge of 53 Medicaid recipients from medical institution to their desired communities. ■ Developed 53 service plans based on Depart. of Health and Mental Hygiene recommendations and person-centered interviews.■ Facilitated 30-day person-centered interviews for a caseload of 45 clients ensuring their client’s health and safety needs are met.■ Consulted clients on positive health behaviors, psychological wellness, and mindful decision making to support optimal health. ■ Maintained a 93% monthly caseload audit based on client contact, service plan development, and file organization. Show less

Lanham, Md

- Served as the primary partner in executing effective talent selection, setting hiring goals, conducting candidate interviews, and providing functional training for subsequent employees.- Supervised a staff of over 45 sales associates, 5 mid-level managers, and 4 senior-level managers- Maintained credit card enrollment rate of over 100% to goal during holiday peak season. - Increased customer experience survey rating by 43% to 79% in a three month period, educating staff on… Show more - Served as the primary partner in executing effective talent selection, setting hiring goals, conducting candidate interviews, and providing functional training for subsequent employees.- Supervised a staff of over 45 sales associates, 5 mid-level managers, and 4 senior-level managers- Maintained credit card enrollment rate of over 100% to goal during holiday peak season. - Increased customer experience survey rating by 43% to 79% in a three month period, educating staff on driving sales through service standards, product knowledge, and store presentation.- Assessed staff performance in the form of quarterly check-ins, individual development plans, and annual performance review.- Conducted monthly store compliance audits based on store safety standards, employment eligibility, payroll processing, loss prevention, data security, and merchandise accuracy. Show less

Lanham, Md

• Executes replenishment task and leads the training of all replenishment functions to maintain in-stock standards on the sales floor.• Partners with merchandising specialist to ensure proper placement of all merchandise.• Processes all the items that come through the back of the house and maintains its organization.• Sets, monitors, and follows up on the productivity goals of the shipment team. • Accountable for a safe store environment that actively prevents loss and… Show more • Executes replenishment task and leads the training of all replenishment functions to maintain in-stock standards on the sales floor.• Partners with merchandising specialist to ensure proper placement of all merchandise.• Processes all the items that come through the back of the house and maintains its organization.• Sets, monitors, and follows up on the productivity goals of the shipment team. • Accountable for a safe store environment that actively prevents loss and minimizes risk. Show less

Lanham, Md

• Ship From Store Specialist: Processed online purchases in a timely manner, gathered the orders, and shipped them to the respective customer.• Cashier Handler: Closed down all cash registers and counted the deposit for the store.• Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise.• Greet every customer and provide product knowledge on style and fit.• Worked efficiently at the cash register to ensure a speedy checkout.

Laurel, Md

•Processed bank transactions accurately and efficiently in accordance to federal and bankpolicies and procedures at the most frequented branch in Annapolis-Chesapeake market.•Engaged customers by educating and referring them to beneficial financial products and services.•Assisted in banking opening and closing procedures including setting alarms, balancing vaults, and checking teller work for accuracy.•Sole operator of a branch ATM, which includes adding cash, pulling… Show more •Processed bank transactions accurately and efficiently in accordance to federal and bankpolicies and procedures at the most frequented branch in Annapolis-Chesapeake market.•Engaged customers by educating and referring them to beneficial financial products and services.•Assisted in banking opening and closing procedures including setting alarms, balancing vaults, and checking teller work for accuracy.•Sole operator of a branch ATM, which includes adding cash, pulling deposits, and performing a monthly settlement of approximately $140,000. Show less

Pittsburgh, Pa

* Creates a positive, welcoming experience for customers.* Drives customer service and increases sales.* Ensures that merchandise and store are easy to shop and accessible to customers * Demonstrate a customer first mindset and is accessible to ensure every customer has a great experience.* Supports the store visual presentation by upholding standards throughout the day; some examples are folding, steaming and spot recovery.

Pittsburgh, Pa

• Provided administrative support to 5 disability specialist in order to maximize efficiency.• Responsible for the upkeep and security of confidential files. • Proctored exams to students with learning and visual disabilities.• Scheduled appointments and greeted students, handled incoming and outgoing phone calls, performed data entry and other clerical duties using Microsoft Office application. • Converted print materials to Braille or scanned e-text.

Pittsburgh, Pa

• Analyzed and transcribed over 200 first OB-GYN appointments.• Compiled key information into a Microsoft Excel spreadsheet.• Proposed a research project on the communication techniques of OB-GYN withtheir pregnant patients that was presented at the end of the internship.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Communication And Rhetoric

Activities and Societies: Lamdda Pi Eta Communications Honorary Society, Outside the Curriculum Honorary Society, Anointed Steps of Faith.

Bachelor Of Arts (B.A.), Africana Studies

Activities and Societies: Lambda Pi Eta Communications Honorary Society, Outside the Curriculum Honorary Society, Anointed Steps of Faith.