Ciara Scott, Mba Email & Phone Number

Subject matter expert in the development, maintenance, and administration of 11 comprehensive benefits programs for County employees and retirees.Revitalized county-wide Open Enrollment guide and benefits communication plans which increased plan participation.Manages the implementation of the Open Enrollment process into a virtual environment due to the.

Largo, Maryland

 Interpreted and implemented human resources policies and procedures to maintain benefits for active employees and retirees. Processed new enrollments, status changes, qualifying events, terminations, and updated insurance providers accordingly.  Responded on average to 30 inquiries regarding health benefit plans, enrollment assistance, and SAP ERP.

Camp Springs, MD

• Designed Excel data collection tools to assess client population’s demographic and medical needs to maintain compliance.
• Evaluated Medicaid insurance budgets for over 50 clients and allocated funding to services centered on clients’ medical needs.
• Coordinated in –person client interviews to monitor implementation of Medicaid funded services and identified unmet services.
• Audited a web based tracking system to ensure service delivery and verified accurate Medicaid billing.

Lanham, Maryland

■ Streamlined the discharge of 53 Medicaid recipients from medical institution to their desired communities. ■ Developed 53 service plans based on Depart. of Health and Mental Hygiene recommendations and person-centered interviews.■ Facilitated 30-day person-centered interviews for a caseload of 45 clients ensuring their client’s health and safety needs.

Lanham, MD

- Served as the primary partner in executing effective talent selection, setting hiring goals, conducting candidate interviews, and providing functional training for subsequent employees.- Supervised a staff of over 45 sales associates, 5 mid-level managers, and 4 senior-level managers- Maintained credit card enrollment rate of over 100% to goal during.

Lanham, MD

• Executes replenishment task and leads the training of all replenishment functions to maintain in-stock standards on the sales floor.
• Partners with merchandising specialist to ensure proper placement of all merchandise.
• Processes all the items that come through the back of the house and maintains its organization.
• Sets, monitors, and follows up on the productivity goals of the shipment team.
• Accountable for a safe store environment that actively prevents loss and… Show more
• Accountable for a safe store environment that actively prevents loss and minimizes risk. Show less

Lanham, MD

• Ship From Store Specialist: Processed online purchases in a timely manner, gathered the orders, and shipped them to the respective customer.
• Cashier Handler: Closed down all cash registers and counted the deposit for the store.
• Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise.
• Greet every customer and provide product knowledge on style and fit.
• Worked efficiently at the cash register to ensure a speedy checkout.

Laurel, MD

• Processed bank transactions accurately and efficiently in accordance to federal and bankpolicies and procedures at the most frequented branch in Annapolis-Chesapeake market.
• Engaged customers by educating and referring them to beneficial financial products and services.
• Assisted in banking opening and closing procedures including setting alarms, balancing vaults, and checking teller work for accuracy.
• Sole operator of a branch ATM, which includes adding cash, pulling… Show more
• Sole operator of a branch ATM, which includes adding cash, pulling deposits, and performing a monthly settlement of approximately $140,000. Show less

Pittsburgh, PA

* Creates a positive, welcoming experience for customers.* Drives customer service and increases sales.* Ensures that merchandise and store are easy to shop and accessible to customers * Demonstrate a customer first mindset and is accessible to ensure every customer has a great experience.* Supports the store visual presentation by upholding standards.

Pittsburgh, PA

• Provided administrative support to 5 disability specialist in order to maximize efficiency.
• Responsible for the upkeep and security of confidential files.
• Proctored exams to students with learning and visual disabilities.
• Scheduled appointments and greeted students, handled incoming and outgoing phone calls, performed data entry and other clerical duties using Microsoft Office application.
• Converted print materials to Braille or scanned e-text.

Pittsburgh, PA

• Analyzed and transcribed over 200 first OB-GYN appointments.
• Compiled key information into a Microsoft Excel spreadsheet.
• Proposed a research project on the communication techniques of OB-GYN withtheir pregnant patients that was presented at the end of the internship.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Communication And Rhetoric

Activities and Societies: Lamdda Pi Eta Communications Honorary Society, Outside the Curriculum Honorary Society, Anointed Steps of Faith.

Bachelor Of Arts (B.A.), Africana Studies

Activities and Societies: Lambda Pi Eta Communications Honorary Society, Outside the Curriculum Honorary Society, Anointed Steps of Faith.