Ciara Sylvester Email & Phone Number

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Testing Manager for the implementation of Oracle Flexcube Banking Platform

Work stream PM for managing the exit of 15.000 customers to successfully Wind Down and deregulate the company.Work stream PM for infrastructure and IT decommissioning. Change Management Requirements GatheringManagement Information Reporting / Project Status Reporting Co-ordination of P1, P2 and P3 projects Release ManagementService Request ManagementSupplier ManagementBusiness and IT Incident Manager

London, United Kingdom

Key part in a large scale IT and Business Transformation project where I developed my skills as a PMO reporting into the Project Manager. With the knowledge I had of the entire business I was responsible for managing the functional reconciliation business wide. Following Change Management by documenting missing requirements from specifications as formal Change Requests to be submitted to Change Authority. Developed all relationship management skills with both internal and external overseas Stakeholders. Steering workshops with relevant business owners and suppliers in to gather business requirements to enable documentation of business requirements documents using

• Senior Analyst responsible for the management of key B2B relationships with our Institutional clients• Responsible for the receipt, processing and reconciliation of client Corporate Action responses• Working to daily deadlines, detailed planning and organization required on a daily basis.Team work essential in order to minimize the risk of mistakes.• Having to make decisions within a pressurised environment as no decision could have resulted in a business loss. • Successfully worked on project work for both the Barclays Rights Issue and Vodafone Scheme of Arrangement which also heavily involved other departments where we had to have a strong plan in place to minimise any business loss. • Reporting Daily MI and Weekly OI to Standard Life whilst also sending Suffolk Life their daily report all via Microsoft Outlook. Also learnt the Net Settlement procedure for Standard Life who were our largest institutional clients.

London, United Kingdom

 Planned and carried out my own project from beginning to end demonstrating good initiative, developing my problem solving skills, as well as, demonstrating the ability to analyse and segregate data into appropriate and relevant groups. Strong communication with staff across Operations and other departments, as well as the ability to communicate well with senior management. Flexibility with work load, learning how to prioritise work in order to meet deadlines set by management.

A Level, Business And Economics

Business and Economics Information Technology Media

Gcse'S