Ciarán Dalton Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Designed Training Content for the organization in collaboration with leadership and services. Trained ALONE Support Coordination Staff and Volunteers in the use of assistive technology and application initiatives to enhance the lives of older people.Facilitated onboarding training programs around assistive technology within the organization.Collaborated with the Services team to train staff and volunteers on technology distribution, installation, and responding to alerts or changes in older people's needs.Provided post-installation training and support to Services Staff, Volunteers, and older people, fostering effective technology utilization.Managed procurement of assistive technology through external stakeholders. Conducted research on innovative assistive technology devices to promote independent living for older people and extend their time at home.Generated monthly and YTD reports and metrics, analyzing and reporting on emerging trends to maximize support for the older people ALONE serves.Installed devices in older people's homes and provided hands-on demonstrations for effective usage, prioritizing cases based on needs, and recording valuable data through Salesforce.

Dublin, County Dublin, Ireland

Managed and grew a portfolio of 5 multinational Security accounts across the UK and Ireland, effectively driving revenue growth and building long-term relationships with key decision-makers.Collaborated closely with cross-functional teams, including operations, global accounts, inventory, and finance, to identify and mitigate global supply chain constraints and ensure timely delivery of products and services to customers.Conducted thorough market research and vendor evaluations to gather quotes, negotiate pricing, and secure orders, ensuring optimal value and customer satisfaction.Maintained meticulous records of customer interactions and sales activities, leveraging CRM tools to generate reports, track performance, and identify areas for improvement.Demonstrated exceptional communication, problem-solving, and analytical skills, consistently delivering high-quality service and support to customers while achieving revenue targets.Proactively identified new business opportunities and worked closely with the marketing team to develop targeted campaigns, expand the customer base, and drive long-term growth.

Dublin, County Dublin, Ireland

Provided comprehensive administrative support to the sales team, including managing schedules, preparing reports, and coordinating meetings, travel, and other logistical arrangements. Efficiently managed a high volume of phone calls, emails, and quotation requests on a daily basis, ensuring timely response and resolution of customer inquiries. Demonstrated exceptional customer service skills, effectively managing client relationships and resolving issues promptly and professionally to ensure complete customer satisfaction. Collaborated closely with cross-functional teams, including marketing, operations, and finance, to streamline processes, ensure accurate and timely delivery of products and services, and drive long-term business growth.

Dublin, County Dublin, Ireland

Successfully reduced churn with client accounts by providing exceptional service and support, proactively identifying and addressing potential issues, and ensuring complete customer satisfaction. Managed and grew existing client accounts, consistently exceeding monthly targets by increasing clients' utilization of the software and delivering value-added services and solutions. Effectively onboarded new clients daily, providing hands-on training and support to ensure smooth implementation and adoption of Coursera's platform and services. Demonstrated exceptional communication, problem-solving, and relationship-building skills, regularly meeting with existing clients to identify their unique needs, address any concerns they may have, and provide ongoing guidance and support to help them achieve their goals.

Dublin, Ireland

Efficiently managed new leads and existing customer accounts using HubSpot CRM tools, ensuring accurate and up-to-date records, timely follow-up, and exceptional customer service. Analyzed industry trends and market data to identify new business opportunities, developed targeted marketing campaigns, and executed strategies to drive revenue growth and increase market share. Demonstrated exceptional negotiation skills, effectively aligning budget and profit margins with suppliers and customers to ensure optimal value and long-term business success. Efficiently managed a high volume of emails, phone calls, and social engagement messages on a daily basis, providing prompt and professional responses to customer inquiries and resolving issues to ensure complete customer satisfaction. Utilized problem-solving and persuasion techniques to turn queries into bookings and upsell value-added services and products, consistently exceeding revenue targets and driving long-term growth. Designed, executed, and monitored weekly email marketing campaigns in alignment with the organization's objectives and values, leveraging analytics and insights to optimize performance and drive engagement.

Airside, Swords, Dublin.

Demonstrated exceptional customer service skills while working at the showroom, ensuring customer satisfaction and building lasting relationships. Managed high volumes of incoming telephone calls from customers, addressing their needs and concerns promptly and effectively. Proactively followed up with customers after the sale to ensure their satisfaction and loyalty. Maintained a high level of product knowledge, keeping up to date with the latest product updates and features to effectively advise customers.

Qqi Train The Trainer, Learning And Development

Bachelor’S Degree, Tourism Marketing

I undertook a dissertation entitled"“An Exploratory Study of the use of Social Media within Heritage Attractions in Ireland”. Some.

Fetac Level 5 Award, Business And Tourism, Distinction

This was an excellent stepping stone for me to get to TUD. It really gave me a taste for studies within the tourism industry.

High School, Leaving Certificate, 3 Honours & 4 Passes