Data Manager
Current
Feb 2022 - Present
Who is Ciarán Kavanagh? Overview
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Quick answer
Ciarán Kavanagh is listed as Data Manager at IDG Direct at Foundry, based in Ireland. AeroLeads shows a matched LinkedIn profile for Ciarán Kavanagh.
Ciarán Kavanagh previously worked as Data Manager at Foundry and Assistant Operations Manager at Foundry. Ciarán Kavanagh holds Business/Commerce, General And German from University College Dublin.
Company email context
Email format at Foundry
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Foundry
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Profile bio
About Ciarán Kavanagh
I am a career driven, focused individual who is very hard working and also a great team player who goes above and beyond to support those around me.
Listed skills include Team Leadership, Call Centers, Management, Teamwork, and 30 others.
Current workplace
Ciarán Kavanagh's current company
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8 roles
Ciarán Kavanagh work experience
A career timeline built from the work history available for this profile.
Assistant Operations Manager
End to end management of campaign delivery in key markets including US, Latam, EMEA and APAC. Responsible for timely delivery of 4000 leads generated from 400 campaigns daily to clients. Developed and implemented new KPI structure for organization, which has resulted in a 100% increase in productivity across all departments. Responsible for recruitment of multilingual candidates covering several time zones. Support with development of new HR processes to improve efficiency and retention rates. Previously managed 7 in-house teams consisting of 180 team members. Developed and currently managing new remote worker program for organization which has 75 staff across Ireland and is forecasted to grow to 50% of the overall business. Head of US Division which covers 66% of activity carried out in IDG Direct. Developed new employee engagement program to recognize and reward positive agent behavior which has had a positive impact on churn rate of employees. Established new lead generation process which has increased the organizations turnover by 60% in 2019. Supported with creation of new Sales Development Team which offers an extension to existing companies’ sales teams to increase their own sales figures
Mar 2016 - Feb 2022
Customer Care/ Escalations Manager
Management of 25 customer care agents in high paced call centre environment. Responsible for case escalations and customer complaints in department. Developed new complaint screening process which reduced customers SLA by 50%, also reducing the overall volume of complaints received. First point of contact for any complaint sent directly to the CEO. Subject matter expert for fibre product and main point of contact for various other departments in the organization throughout offices in Dublin, Cork and Limerick. Developed tier 2 escalations team to help improve companies first call resolution rate and CSAT scores. Established close the loop process to reduce volume of repeat callers. CSAT and sales ambassador for department
Mar 2013 - Mar 2016
Deputy Team Leader
Eircom
Feb 2013 - Mar 2013
Customer Care Representative
Eircom
Jan 2013 - Feb 2013
Event Management Specialist
Nov 2009 - Dec 2012
Assistant Store Manager
Sep 2007 - Nov 2009
Head Cashier
Apr 2007 - Sep 2007
2 education records
Ciarán Kavanagh education
Business/Commerce, General And German
Education record
Oatlands College
FAQ
Frequently asked questions about Ciarán Kavanagh
Quick answers generated from the profile data available on this page.
What company does Ciarán Kavanagh work for?
Ciarán Kavanagh works for Foundry.
What is Ciarán Kavanagh's role at Foundry?
Ciarán Kavanagh is listed as Data Manager at IDG Direct at Foundry.
Where is Ciarán Kavanagh based?
Ciarán Kavanagh is based in Ireland while working with Foundry.
What companies has Ciarán Kavanagh worked for?
Ciarán Kavanagh has worked for Foundry, Eircom, Euroevents, Costcutter Supermarkets Group Limited, and Aib.
How can I contact Ciarán Kavanagh?
You can use AeroLeads to view verified contact signals for Ciarán Kavanagh at Foundry, including work email, phone, and LinkedIn data when available.
What schools did Ciarán Kavanagh attend?
Ciarán Kavanagh holds Business/Commerce, General And German from University College Dublin.
What skills is Ciarán Kavanagh known for?
Ciarán Kavanagh is listed with skills including Team Leadership, Call Centers, Management, Teamwork, Team Management, Customer Service, Time Management, and Leadership.
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