Ciarán Mclaughlin Email & Phone Number

Birmingham, Gb

Kelly Outsourcing & Consulting Group is a global leader in innovative talent management solutions in the areas of Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), Human Resources Consulting, Career Transition and Organizational Effectiveness Consulting, Executive Search, and Contingent Workforce Outsourcing (CWO), which includes Independent Contractor Solutions.Responsibilities & Duties include:- Requisition Creation and Order fulfilmentAssist hiring manager in creating requisition and add it to the VMS tool.Broadcast job posting/requisition via Fieldglass tool.Monitor daily progress of requisition and follow up accordingly.Short List candidates and provide high quality candidates to hiring manager, and schedule interviews for hiring managers.- Client, Program, and Supplier ManagementEnsure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met. Metrics include but are not limited to; successful fill rate, cycle time, rate compliance, hiring manager/client satisfaction.Build customer and supplier relationships.Drive adherence to customer policy and procedures.Proactively identify service delivery issues and provide solutions.Act as a liaison with Suppliers to resolve daily operational issues. - Technology SupportSupport Technology implementations and updates.Develop strong knowledge of Fieldglass VMS technology.

Telford, England, United Kingdom

• Assist with new Client Program Implementations and expansions.• Ensure Supplier Onboarding completed within set time frames before program launch.• Attend Weekly Internal and External Client Implementation calls, delivering updates and presenting dashboard statistics.• System maintenance, to ensure consistent and accurate use of VMS Technology and Salesforce system.• Building and creating new supplier records and client account records in the Salesforce tool. Building in detailed information and specific client requirements for ensuring supplier compliance.• SME for DocuSign (Electronic Signature Tool). Maintaining, creating and Supporting in the tool for the SCE Team/Supplier and clients, with their queries.• Point of Contact for all suppliers across multiple Clients, countries and regions (AMER & EMEA).• Approving/Rejecting supplier documentation, ensuring correct compliance.• Tracking contract amendments and make changes where applicable.• Ensure suppliers have the correct insurances and are renewed.• Create and collate surveys to suppliers using Survey monkey / Qualtrics• Develop new processes to improve efficiency and cost.

Telford, England, United Kingdom

Responsibilities & duties include:- Responding to inquiries from the user community for Kelly business applications via phone or email.- Provide Weekly Reports to the Client and VMS’s when required- Explaining application functionality and correlating how technology enables a process- Complete work order creation and revisions to meet business and customer needs- Create client internal access to meet business and customer needs- Maintaining customer and vendor relationships by building professional rapport, following up consistently, and maintaining ongoing contact and communication- Collect enhancements/change requests- Escalating issues to vendors- Assessing application changes (release management)- Developing and maintaining Kelly specific application reference material

Telford, England, United Kingdom

Responsibilities include: - Working independently with people of multiple grade levels including internal teams.- Processing information, research and analysis and problem solving.- Provide report to management- Work with vendors and third-party vendors to ensure contracts are updated accordingly.- Work with manager to ensure the contractor contracts are updated accordingly. - Work with client to ensure Service level agreement are met and client is satisfied.- Work with management to ensure timesheets are process on time and are correct.- Oversee the AWR process for the workers.- Act as the main point of contact for the Site Consultants and manager to assist with worker queries.