Carol I. Berger, Amp Email & Phone Number

San Antonio, Texas, US

Responsible for defining and implementing the company's operational strategy and structure to optimize business processes and procedures to drive operational efficiency and ensuring they support the company’s growth and profitability objectives.

Washington, DC, US

I oversaw the on-boarding of clients to ensure a successful launch and high-quality client experience by working both independently and in tandem with the Business Units creating and managing a project plan, and coordinating in-house resources to deliver on that plan. I managed multiple concurrent implementations, keeping internal teams informed of project.

Stood up a Post Close department for new mortgage company. Developed policies & procedures for tracking and submission of correspondent loans for investor delivery and government loan insuring. Reported monthly QC findings to executive management and collaborated on processes to improve error ratios.

Equitable Mortgage Solutions is a post-close mortgage outsourcing company. My role was to manage the workflow of all projects, as well as other assignments, including client set up and implementation; review activity reports and performance data; work with executive management to determine staffing requirements, and interview, hire and train new employees.

Addison, TX, US

Managed non-judicial real property foreclosure proceedings including loan document review, preparation/submission of foreclosure documents, review of real property title, preparing bid instructions and conducting the foreclosure sale.Prepared and filed bankruptcy documents with the bankruptcy courts via ECF/Pacer on behalf of the creditor.Reviewed Bank’s.

Due Dilligence Contract Underwriter, Compliance Analyst

US

Identified underwriting issues and mortgage portfolio risks, ensuring compliance with credit policies, collateral risk, pricing, and documentation guidelines

Coordinated implementation of new client account with National mortgage settlement office and prepared Service Level Agreement.Monitored Partners performance including monthly Profit/Loss percentage and compliance with the Service Level Agreement.Determined and developed Management and Client reports.