Charissa Ibona Email & Phone Number

EDUCATIONMaster of Business Administration (MBA), University of Colorado Denver, Denver, CO, July 2023Excellence and Leadership AwardeeInternational Course Abroad, Gothenburg, Sweden, and Copenhagen, Denmark, March 2023Courses include Scandinavia’s Environmental, Social, and Governance Investments and Companies’ Sustainability Road Map; Research and DevelopmentMaster of Arts in Education, Major in English Language Teaching, Cebu Normal University, Cebu City, Philippines, January 2021Bachelor of Secondary Education, Major in English Language and Literature, Cebu Normal University, Cebu City, Philippines, January 2010PROFESSIONAL EXPERIENCEBusiness Innovation and Digital Transformation, County Support Services InternJefferson County, Golden, CO (June 2023 – Aug 2023)-Conducting exploratory research on Internet of Things (IoT) and cutting-edge technologies.-Leading projects such as IoT Building Automation System for Detention Center and IoT Solutions for Open Space.Freelance Business ConsultantInternational Footwear and Apparel Company, Broomfield, CO (Feb 2023 – March 2023)-Conducted research on global Free Trade Agreement processes and operational best practices.-Developed opportunities for FTAs not in place and provided impact analysis and implementation plans.SHS Adviser; Research Instructor; University GrammarianCebu Doctors’ University, Cebu, Philippines (June 2017 – Dec 2021)-Supervised the university school paper, teaching students creativity and critical thinking skills.-Implemented Google Classroom for online classes, paperless projects, and assignments.University InstructorCebu Normal University, Cebu, Philippines (July 2015 - April 2017)-Taught English language and literature subjects to students majoring in English.-Collaborated in curriculum development processes across different departments.Customer Executive Associate – Tier 3 Sales and Billing ExpertConvergys Philippines Services Corp., Cebu, Philippines (Nov 2012 - July 2015)-Supported a multinational telecommunications conglomerate, excelling in billing practices.-Demonstrated interpersonal skills in a diverse environment and exhibited relationship-building skills.Customer Care – Tier 3 Refund SpecialistQualfon Philippines Inc., Cebu, Philippines (May 2010 - March 2012)-Managed, analyzed, and approved refunds for an American prepaid mobile phone provider.-Served as a retention specialist and implemented a refund template in Excel.