Key Result Areas:• Experienced in Patch Management, Windows Updates, Backup Management, Antivirus Management (Trend Micro), Remote Monitoring through ConnectWise Automate.• Experience in ConnectWise Manage Ticketing System, Priority, Updates and Closure of Ticket.• Strong technical background and in depth, hands on customer delivery experience with one or more Microsoft technologies and products, including Azure Infrastructure, Office 365, Windows Server, Windows Client, System Center, Hyper-V, VMM, Active Directory, Cyber Security, Security & Identity.• Expertise Storage Craft Shadow protect, Probax cloud backup and Trend Worry Free Business.• Made Hardware and Software technology refresh recommendations• Creating of maintained system(s) architectural documentation and/or diagrams.• Providing technical leadership and effective communication with all levels of client management• Analyzing IT problems and recommending Solutions• Monitor installed systems and recommend solutions• Monitoring installed systems and Infrastructure to ensure the highest level of availability• Training client staff to manage IT infrastructure

Key Result Areas:• Spearheaded the implementation and maintenance of HP Blade Servers, HP Core Switches, HP EVA 4400 SAN, HP MSL 4048 Tape Library, setting up of FAX to Mail, MS Data Protection Manager Backup Software, Black Berry Enterprise Server, McAfee Enterprise Server, Media Work Flaw Application – News Press and in-house developed ERP• Led a team and dealt with the development of business continuity plans and implementation of disaster recovery infrastructure for the companies’ data centre• Monitored network performance including maintenance, upgrades, and back-up/recovery responsibilities including software (operating systems, applications, and data) and hardware (process control domain equipment and network equipment); implemented the Network Operational Procedure Manual to meet business continuity needsSignificant Accomplishments:• Successfully designed and implemented ALWATAN IT infrastructure upgradation, including MS Clustering & Virtualization, upgradation of Active Directory 2003 to 2008, Transition of Exchange 2003 to 2010, and implementation of FortiMail Anti-spam, FortiGate Firewall & VPN connectivity• Supervised asset management to provide high availability with low inventory holdings; facilitated IT Asset standardization for bulk purchase benefit and lower cost of ownership resulting in approx. 20% cost savings• Managed the design, installation, upgradation, maintenance, and troubleshooting • Built a 06 Rack Data Centre including the full renovation of building power entry and distribution, air-conditioning, data entry points and environment controls• Led a team of 2 members and setup the disaster recovery plan for AlWatan IT infrastructure by using Veeam software • Engaged in IT Management and Systems Administration for the corporate network of 600 users and 36+ servers in a 24-hour production environment while maintaining 99.95%+ uptime of network resources

Significant Accomplishments:• Administering the technical team of the systems division in managing and maintaining critical systems hosted on the Internet as well as internal networks situated in different locations within the state with minimum downtime up to 99.75% for client• Maintained critical systems hosted on the internet as well as internal networks situated in different locations all over Kerala with minimum downtime of 99.90% for 14 branch offices• Led a team of 25 members and engaged in daily review of system logs in order to proactively catch suspicious network activity• Tracked infrastructure assets as well as ensured the security of infrastructure & applications.

Role:• Worked as an IT Trainer and imparted training on MS Curriculum, Student Assessment, Curriculum Development, Lecture Techniques & Lesson Plans• Extended 24*7 technical support to Authorized Prometric Testing Centre (APTC); administered the maintenance of network of file server, mail, web server and internet sharing server

Role in Brief: Worked on Windows NT, Windows 2000 & Novell Netware; engaged in the installation, setting up and troubleshooting of pure windows networks & Novell Netware network with windows clients.