Ciby Jacob Email & Phone Number

Cochin Area, India

• Key Result Areas:
• Experienced in Patch Management, Windows Updates, Backup Management, Antivirus Management (Trend Micro), Remote Monitoring through ConnectWise Automate.
• Experience in ConnectWise Manage Ticketing System, Priority, Updates and Closure of Ticket.
• Strong technical background and in depth, hands on customer delivery experience with one or more Microsoft technologies and products, including Azure Infrastructure, Office 365, Windows Server, Windows Client, System.
• Expertise Storage Craft Shadow protect, Probax cloud backup and Trend Worry Free Business.
• Made Hardware and Software technology refresh recommendations

Bahrain

• Key Result Areas:
• Spearheaded the implementation and maintenance of HP Blade Servers, HP Core Switches, HP EVA 4400 SAN, HP MSL 4048 Tape Library, setting up of FAX to Mail, MS Data Protection Manager Backup Software, Black Berry.
• Led a team and dealt with the development of business continuity plans and implementation of disaster recovery infrastructure for the companies’ data centre
• Monitored network performance including maintenance, upgrades, and back-up/recovery responsibilities including software (operating systems, applications, and data) and hardware (process control domain equipment and.
• Successfully designed and implemented ALWATAN IT infrastructure upgradation, including MS Clustering & Virtualization, upgradation of Active Directory 2003 to 2008, Transition of Exchange 2003 to 2010, and.
• Supervised asset management to provide high availability with low inventory holdings; facilitated IT Asset standardization for bulk purchase benefit and lower cost of ownership resulting in approx. 20% cost savings

Cochin Area, India

• Significant Accomplishments:
• Administering the technical team of the systems division in managing and maintaining critical systems hosted on the Internet as well as internal networks situated in different locations within the state with minimum.
• Maintained critical systems hosted on the internet as well as internal networks situated in different locations all over Kerala with minimum downtime of 99.90% for 14 branch offices
• Led a team of 25 members and engaged in daily review of system logs in order to proactively catch suspicious network activity
• Tracked infrastructure assets as well as ensured the security of infrastructure & applications.

Cochin Area, India

• Role:
• Worked as an IT Trainer and imparted training on MS Curriculum, Student Assessment, Curriculum Development, Lecture Techniques & Lesson Plans
• Extended 24*7 technical support to Authorized Prometric Testing Centre (APTC); administered the maintenance of network of file server, mail, web server and internet sharing server

Cochin Area, India

Role in Brief: Worked on Windows NT, Windows 2000 & Novell Netware; engaged in the installation, setting up and troubleshooting of pure windows networks & Novell Netware network with windows clients.

Bba, Computer Application

Web designing, Client Server Concepts, Marketing Management, Management Accounting, Business Psycology, Managerial Economics, Business.

Diploma, Electronics & Computer Networking

Mathematics, Basic Electronics, Applied Mechanics, Engineering Drawing, Engineering Materials, Network & Transmission Lines, Electrical.

10 + 2, Mathematics, Phisics, Chemistry & Electronics