•Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments•Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements•Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs•Develop, implement, and maintain quality assurance protocols•Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity

•Cultivated a safe, secure, and healthy environment for patients and colleagues, and to enhance quality of service and care offered to patients and for respective provider(s)•Understood provider-to-patient flow to assist physicians in maintaining an efficient, productive office•Created and maintained relationships of confidence and trust with new and existing patients•Helped answer patient questions and address concerns before, during, and after examinations•Maintained/updated accurate and secure electronic patient medical records•Maintained a clean, sanitary office, including the preparation of examination and treatment rooms with necessary instruments prior to each appointment•Accompanied patients to examination or treatment room, interview patients, measure vital signs, updated patient information and changes in medical history, and prepare patient for examination and/or treatment•Maintained patient records for clinical use, medical records use, billing use, physicians review, etc., and assist in the transition from hardcopy to digital formatting•Kept medical supplies well-stocked, placing orders for materials when necessary•Developed and maintained accurate scheduling databases for patient appointments to communicate, manage knowledge, mitigate error, and support decision-making•Contributed to continuous process improvement by taking an active role in patient experience and satisfaction

•Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.•Followed infection-control and safety procedures in carrying out daily phlebotomy functions.•Prepared blood-collecting equipment, draw blood, and safely store and transport samples.•Built trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.•Worked collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.