As a customer care specialist/administrator for Gardens of Babylon, my role involves providing excellent customer service to clients who visit or contact the company for assistance. My main responsibilities include answering phone calls and emails from clients, responding to inquiries, resolving complaints, and providing general information about the company's products and services.I am responsible for maintaining accurate client records, updating databases, preparing reports, and coordinating with other departments to ensure that customer needs are met.Overall, my role as a customer care specialist/administrator at Gardens of Babylon is crucial in ensuring that clients receive the best possible service and that the company maintains a positive reputation in the industry.

I was responsible for overseeing the daily operations of multiple shops, ensuring that each location was meeting company standards for quality, cleanliness, and customer service. My role involved training, coaching, and supervising a team of employees, scheduling shifts, and managing inventory and supplies.In addition to these operational duties, I also played a key role in promoting a positive work culture, fostering a sense of teamwork and collaboration among employees. I worked closely with my team to set goals, identify areas for improvement, and implement strategies for success.As a leader, I was committed to providing excellent customer service and ensuring that every customer had a memorable and enjoyable experience at Jeni's. I demonstrated strong communication skills both with my team and customers. I effectively addressed any issues that arose with professionalism and kindness.Overall, my experience as a team leader/multi-shop shift lead at Jeni's has honed my skills in leadership, communication, and operations management.

My role at Priscilla's Plants involved independently maintaining and personally tending to a variety of accounts by providing horticultural interior installation, design, maintenance, and care. I successfully built strong relationships with commissioners through effective communication and creative problem-solving skills. My time-management and self-management skills allowed me to provide my clients with aesthetically pleasing and professional horticultural themed installations that brought a positive and unique aesthetic for commercial businesses.