Cici Chen Email & Phone Number

Vancouver, British Columbia, Canada

Working towards electrification of transit bus fleet to achieve 45% GHG emission by 2030

Vancouver, Canada Area

• Developed and implemented quarterly transit service change specifications
• Led the collaboration among internal stakeholders to ensure on time service roll out and within budget
• Managed, investigated and reported on operational issues including infrastructure constraints, timing concerns and safety concerns
• Collaborated closely with local municipalities to provide transit impact assessments on new infrastructure and during all construction phases
• Championed efforts to minimize construction impact to transit service
• Evaluated operating cost reduction and increase scenarios, including route adjustments, frequency changes, span change and exploration of new area requirements

Greater Los Angeles Area

• Led the study and implemented measures to reduce the incidence of transfers on transit routes, utilizing demand assessment to design new routes to provide single seat trips
• Provided support in the implementation of full electric vehicles fleet and coordinated with ITS system vendor to improve reporting and tracking accuracy for service performance
• Led the analysis and development of key performance indicators on fixed-route and Dial-a-Ride service to inform recommendations
• Primary author of report on Dial-A-Ride service review and developed eligibility criteria
• Large scale primary survey data analysis and secondary data analysis on employee travel behaviour using Longitudinal Employer-Household Dynamics (LEHD) and Census Transportation Planning Products (CTPP).
• Led the analysis and development Title VI maps

Richmond Hill, Ontario, Canada

• Experience in interpreting and synthesizing travel pattern data from various sources
• Conducted schedule adherence and run time studies using MS Excel and Access
• Collected, analyzed, and managed transit system performance data using specialized transit software, including MobileStatistics by INIT and Trapeze
• Identified route performance issues via ArcGIS and completed routine scheduling processes
• Assisted in the implementation of large projects including PanAm Games 2015, Bus Rapid Transit launch, Newmarket Pulse reform

Toronto, Canada Area

• Conducted bus stop location analysis to ensure coherence with provincial accessibility requirements and consolidation based on ridership demand
• Performed Double Decker Buses route verification for service expansion and alternate routings
• Analyzed actual bus turn movement timing using CAD/AVL data for justification of bus-only turn exception for the Ministry of Transportation
• Coordinated with internal stakeholders for operational bus stop and routing changes
• Experience in conducting best practice research on bus stop infrastructure and station egress, and assembling information in technical report format

Toronto, Canada Area

• Conducted comprehensive policy review of municipal Transportation Master Plan and analysis of Local Area Plan
• Analyzed and presented large amounts of ridership data using effective visual communication tools for GO Bus and Train services
• Prepared statistical report packages and other supporting documents, such as spreadsheets and charts/graphics for station- and system-level analysis
• Prepared analysis and reports for the PanAm Games 2015, Fare and Service Integration Initiative and train corridors expansion

• Demonstrated strong communication and customer service skills interacting with local businesses
• Developed accurate understanding of business and economic trends in York Region
• Assigned NAICS codes and conducted quality assurance

Master'S Degree, Engineering Leadership - Urban Systems

Bachelor Of Environmental Studies, Urban Planning With Business Option