• Assist members with their requests such as balance inquiries, account research, product knowledge.• Resolve member complaints concerning handling of their accounts.• Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc.• Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc.

• Clerical liaison between the loan officer and clients during the process home loan refinances• Gather all necessary documentation for the loan approval and closing within the outlined lock period• Submit all files with an exceptional level of quality• Meet expected submission and quality goals each month• Ensure proper communication based on each defined stage of the refinance process, while meeting deadlines and administering phone calls or e-mail reminders, to ensure compliance with the lock period of each loan• Provide consistent, quality-controlled method to ensure the smooth and efficient management of all relevant steps necessary to close the refinance• Conventional Fixed-Rate Mortgages, FHA Mortgages, VA Mortgages

• Processed all sales transactions accurately that best fit their personal needs.• Stocked goods and merchandise to ensure customer satisfaction.• Maintain a neat and orderly work area.• Answered customers questions and addressed problems.• Refund in store purchases.