Cieara Dudley Email & Phone Number

Collect rent and maintain computer records; Follow-up delinquent accounts and pursue collections in accordance with established proceduresMonitor expenses to ensure spending is within guidelinesMaintain tenant files and related documentation regarding continuing eligibility and adjustmentsShow vacant apartments utilizing professional marketing proceduresAddress resident concerns in a professional mannerHire, train, and supervise site staff and oversee overall maintenance of the propertyConduct property inspectionsComplete income verification to ensure eligibility with government regulationsHandle the financial operations of the propertiesKnowledge of Department of Housing and Urban Development ("HUD") rules and regulationsKnowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes

Review all requests submitted to ensure compliance before Director approvesSubmits all requests for Title III office for purchases, travel, etc.Compose, type, edit, and distribute a variety of correspondence, presentations, and office publicationsMaintain office calendar, schedule meetings, prepare agendas and note takingMaintain filing system and tracking system/logsAssist in developing and disseminating Title III’s quarterly newsletterUpdates Title II forms, handbooks, and webpageAssists with grants management, compiling reports, and budget management

Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements’ preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.Establishes rental rate by surveying local rental rates; calculating overhead costs, and profit goals.Attracts residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units.Contracts with residents by negotiating leases; collecting security deposits.Maintains property by investigating and resolving resident complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services.Maintains building systems by contracting for maintenance services; supervising repairs.Secures property as appropriate by contracting with security patrol service; installing and maintaining security devices establishing and enforcing precautionary policies and procedures; responding to emergencies, etc. as directed by owner.Enforces occupancy policies and procedures.Enforces Company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.Prepares reports by collecting, analyzing and summarizing data and trends.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Responsible for lease administration; preparing lease agreements, conduct file audits, ensure lease files are complete and orderly.Maintain and process Move-In and Recert files as required maintaining program compliance with program funding.Assure safety standards are used which comply with all Company guidelines.

Managed 2 apartment complexes consisting of 150 unitsWorked with specialized software applications to develop controls and reports for the department, division or companyPrepared G/L account reconciliation and month-end closingWorked with account receivables by applying cash receipts, helped with the collection of past due balancesUpdated tenant ledgersFormulated reports to clear up all account discrepancies and constructed action plansProcessed daily invoices for accounts payables using the appropriate GL codesParticipated in the preparation and tracking of departmental budget, annual objectives and strategic planning effortsIssued checks to approved vendors for paymentPrepared and documented annual operating/capital improvement budgets by analyzing multiple data sourcesAnalyzed financial data statement activities for assigned properties and acts to maintain operational performance within budgetEnsured that the waiting lists, resident files and other documentation complies with all state and federal regulationsImplemented effective resident retention programs, such as move-in and service follow-upOversaw maintenance of property and supervises maintenance employees

Supervise leasing of 110 low-income, tax credit, and market rate property.Process public housing applications while verifying income limits Maintain 100 % property occupancy by effectively retaining residents and successfully marketing property to attract new residentsInterprets financial data and budgets Ensure that all property reporting is completed in a timely manner (i.e., financial reports, inspections, waiting list, occupancy, and marketing reports)Obtains and writes grants to provide opportunities that bring social services and programs to benefit residents

Managed admissions cases specific to the needs and abilities of the identified degree programHandled highly sensitive and confidential data; analyzes and compiles data from a variety of sourcesDirected callers to the appropriate department for serviceConducted detailed analytical evaluations to determine admissions status and updated admissions reportsEnters student information for consideration for admissions into the universityManaged calendars, assisted with direct reports, filed, copied, and faxed documents

Processed medical applications for medical review using the company’s database for accuracy, completeness, and eligibility Processed clinical certification requests for radiological services from physician offices or imaging centerInterpreted medical documents to determine the medical necessity for medical procedures Gathered and documented clinical data regarding requested radiological servicesDocumented clearly and concisely any pertinent clinical information into the company’s databaseProperly used the correct CPT and ICD-9 coding for pre-certifying radiological procedureDemonstrated customer service skills to meet the needs of the physician office staff, members, or imaging center staff

Performed police dispatch duties and assisted citizens with information in regards to social service agencies. Entered stolen vehicle, missing persons, and wanted person’s data into GCIC/NCIC databaseAssisted officers in obtaining copies of police reports from Tiburon, of incident calls from CAD, and in running GCIC/NCIC information for investigations or reports. Performed other related duties as assigned.Interpreted legal documents to validate accurate entry into the criminal justice systems databaseUpdated GCIC records, and utilized the GCIC network to conduct criminal background checks; researches court records and law enforcement agency records to document and verify criminal history of defendants; obtains archived files as needed.Maintained correspondence with a wide variety of agencies and clients to ensure proper procedures

Maintained patient files and retrieved files for scheduled appointments Filed all patient data upon receipt of information Initiated records for new patients and creates computer index Prepared file labelsMaintained filing statistics and audit filing sequences Responded to requests for medical recordsProcessed letters and reportsAnswered and directed telephone callsRetrieved patient schedules from databaseDistributed lab reports to physicians, and materials to other departments

Assisted with the care of the elderly and formulated a care plan for the elderly Helped the residents maintain a safe living environmentAnswered resident complaints and resolved problemsPromoted and coordinated continuity of care

Masters, Public Health

Bachelors Of Science, Biology