Website and social media coordinator, photographer, and designer for a local family-owned bakery with large clientele.• Helped develop the Web/Media Coordinator role with supervisor.• Worked directly with Website Curator and Point of Sale System Representative to ensure product information is up-to-date, pricing is correct, and changes are made with a quick turnaround.• Strategized ways to improve website functionality and flow with a focus on branding, user experience, and engagement.• Developed new processes within existing Point of Sale system to streamline digital order entry, including wholesale accounts.• Contributed to social media outreach, including highlighting partnerships, promoting new products with eye-catching photo/video, and maintaining a strong sense of community.

Cookie Artist for a local family-owned bakery with large clientele, including the Pittsburgh Penguins.• Quickly and efficiently iced cutout cookies for the storefront as well as customers' orders, including wholesale clients.• Fulfilled customer and wholesale orders in a timely manner, including accommodating large last minute orders.• Replicated cookie designs from the in-store catalog as well as the references customers would provide.

• Assisted customers with ordering custom cakes, cookies, and various desserts for their special events.• Stocked the store with product and helped with in-store merchandizing and display.• Serviced customers with in-store purchases while upselling additional products.• Answered customer phone calls and assisted in placing orders over the phone.

Contract Customer Relations Representative who handled corporate-level customer care for American Eagle, a nationwide clothing company.• Answered escalated customer phone calls from the American Eagle and Aerie Customer Service Call Centers.• Monitored emails from American Eagle and Aerie customers through Oracle.• Accessed financial information through a banking website to verify transactions, including double charges and refund statuses.