Ciearra Powell Email & Phone Number

• Responded to inquiries regarding company loyalty programs and E-commerce platform, ensuring customer satisfaction.• Logged all calls and emails into ticketing system for proper follow-up and reporting.• Maintained high service levels by meeting key performance goals and metrics.• Updated standardized response processes for customer service as required.

Mississauga, Ontario, Canada

Welcome to Play Care Nourish© I hope you enjoyed the curated list of products & services we’ve created!In Play, you’ll find toys, diverse books, and activities to encourage play & learning. In Care, you’ll find workshops & classes like Baby Yoga, Breastfeeding 101, and Infant CPR, that will help you and your child thrive. In Nourish, you’ll find delicious, organic, locally sourced options to keep you child nourished & healthy.Thank you for supporting us and welcome to the Play Care Nourish family!

Burlington, Ontario, Canada

- Served as a pivotal liaison among sales representatives, customers, and various internal departments, facilitating seamless communication and expedited order processing, significantly improving customer satisfaction and sales cycle efficiency- Diligently maintained precise sales records, ensuring all client information, sales reports, and order histories were accurate and readily available, thereby boosting the efficiency of the sales operation.-Served as a pivotal liaison among sales representatives, customers, and various internal departments, facilitating seamless communication and expedited order processing, significantly improving customer satisfaction and sales cycle efficiency-Coordinated comprehensive travel arrangements and meticulously prepared expense reports for the sales team, streamlining administrative procedures and allowing sales personnel to focus on client engagement.- Ensured the precision of invoice processing and other financial documents, playing a critical role in maintaining accurate financial records and supporting the company’s fiscal integrity

40 Holtby Ave

Successfully managed full cycle recruitment processes in SuccessFactors and Taleo, overseeing end-to-end hiring activities from job posting to candidate placement, with a focus on efficiency and positive candidate experienceExpertly navigated applicant tracking systems to streamline hiring; crafted engaging job descriptions, screened resumes, coordinated interviews, and negotiated offers, reducing time-to-fill by an average of 15%.Applied innovative sourcing strategies to reach and attract top industry talent, leveraging both traditional methods and digital platforms to build a rich candidate pipeline.Utilized advanced sourcing techniques including Boolean searches, referrals, and social media outreach, leading to a 30% increase in qualified candidate flow especially for challenging-to-fill technical rolesPartnered with leading consulting organizations to identify and secure talent for project-based and permanent roles, enhancing the agility and expertise within the company

Toronto, Canada Area

-Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card.-Research and answer questions regarding account status; assist as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor. ;-Administrate financial assessments and ensuring the account is handled correctly for the best positive customer experience.-Submit reversals for late fees, interest and left over balance applications to the credit department with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected.-Initiate consumer negotiations for debt recovery through phone. Inform customers of outstanding balances while attempting to collect payments, review and verify customer account information.-Performing financial assessments on consumer accounts and then placing them in the appropriate program for debt repayment.-Conduct payment transactions electronically and negotiate payment arrangements for customers on their accounts within FDCPA guidelines-Review and update credit and loan information on customer files.-Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts.-Provide timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department.

Square One

• Assist the store manager in meeting & exceeding assigned sales plans and targets• Achieves MOD segment targets • Ensures consistent visuals and company marketing • Trains staff on how to drive sales to the fullest potential via visuals, sales, product knowledge, and customer service standards • Assist manager with recruiting and new hire paperwork • Works proactively to decrease shrink and losses • Completes daily planner and responsibilities of AOR

Square One

•Building customer relationships through great customer service •Receive and send out Customer Orders & POS orders on a weekly Basis •Fulfill Key Performance Reports on a weekly Basis to coach staff to hit weekly targets.•Conduct Heath and Safety Procedures •Responsible for Frequent stock checks via Excel. •Maintain exchange and refund logs also damages and warranty replacements •Monitoring and management of Key Performance Indicators (KPI) i.e. units per transaction, retail per transaction, etc. and profit & loss statement.•Responsible for Visual merchandising according to the directives via Switzerland

Square One

•Greet all and direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.•Give accurate product knowledge about the product for all inquiries•Understand and effectively communicate the return policy.•Check stock daily to ensure that all products are adequately stocked and available for customers.

Mississauga, On

•Maintain a positive and cheerful attitude and cooperate with teamwork.Deliver exceptional customer service•Ensure store upkeep and cleanliness, including restocking, seasonal changeover, inventory, pricing and signing are accounted for through staff supervision•Provide mentorship, coaching and feedback to teams •Help ensure daily store sales goals are met •Manage the operations of the store in the absence of m

Advanced Diploma, Human Resourses

Community Worker