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A thought leader with Digital Transformation Focus and Entrepreneur mindset. With over 20 years in Customer Success Organization, currently in charge of ARR protection and growth for IOT/AR business in Asia - China, Korea, Japan, Taiwan and South PacRim. 'Nothing is Impossible' and enjoy challenging tasks for personal growth.'You don't get paid for the hour. You get paid for the value you bring to the hour.' - by Jim RohnSpecialties: - Digital Transformation- Risk Management- Organizational Behaviors- Process Innovation- Customer Success- Corporate Strategies
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Director And Korea LeadPtcShanghai, China -
Director For Asia IotPtc Dec 2019 - PresentShanghai City, ChinaDirector of Asia IOT/AR Customer Success Organization for 5M+ business market in APAC. Work closely with NA/EU Directors to define and execute Corporate Strategies to secure ARR growth. - Strong regional focus via reorganization in Asia MGMT- 10% resource optimization through process innovation and training- 36% CSAT increase from Japan customers- 110% ARR growth three years consecutively
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Global Support Senior Manager For Asia IotPtc Jul 2017 - Dec 2019Shanghai City, ChinaAs a senior support manager, take over IoT Asia support segment and completely revamp the IoT support team with the entrepreneur mindset to drive IoT business growth in APAC - China, Korea, South Pacific Rim, and Japan. Delivered 135% performance target for 2 consecutive years. The short & long term yearly strategies for the sustainable support model growth have enabled ARR protection and reduce gross churn for higher ARR return while keeping employee engagement at the highest.
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Global Support ManagerPtc Jul 2015 - Jun 2017Shanghai City, ChinaAs an experienced global support manager, responsible for designing and developing new APAC Premium Virtual Team to manage top 10% T1 customers across all PTC products on both Enterprise and CAD and win superior recognition from Platinum customers, including PTC Sales.
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Global Support Section ManagerPtc Aug 2011 - Jul 2015Shanghai City, ChinaAs being the Section Manager, the responsibility extends to the full line of products from Windchill Enterprise to Creo CAD application for South Pacific Rim and Korean territories. This tactic team has turned around low satisfied customers to loyal customers achieving a higher renewal rate which is accountable of 15M+ annually.
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Global Support Group LeaderPtc Apr 2009 - Jul 2011Shanghai City, ChinaAs being the first line of people manager, responsible for sizing up the team to take in charge of PTC Windchill Enterprise Solution support to Taiwan, Korea and South Pacific Rim customers including Singapore and Australia. The team has achieved a doubling CSAT score and highest service contract renewal rate which is accountable for 5M+ annually.
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Strategic Account ManagerPtc Feb 2008 - Mar 2009Shanghai City, ChinaAs being the Technical Support Account Manager (TSAM) for Samsung, LG, and Hyundai-Kia Motors, proactively engage with key stakeholders to secure 4M+ multi-year contracts, which including addressing tech pain points and corporate escalation.
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Escalation ManagerPtc Mar 2004 - Jan 2008Shanghai City, ChinaAs being the Regional Escalation Manager for Korea market, proactively engage with local sales and customers to understand escalation perspective and work with a corporate team to improve and resolve efficiently.
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Technical Support EngineerPtc Aug 2002 - Feb 2004Tokyo, JapanAs a technical support engineer, quickly adapt myself to PTC TS world and mastering Creo, Windchill, Visualization software to manage regional customers' support inquiries.
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Quality Software EngineerIntel Corporation Jan 2002 - Jul 2002Portland, Oregon Area -
Software EngineerTelinker Inc. May 2000 - Aug 2001Greater Los Angeles Area
Jun Lee Skills
Jun Lee Education Details
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Organizational Leadership -
Computer Information System
Frequently Asked Questions about Jun Lee
What company does Jun Lee work for?
Jun Lee works for Ptc
What is Jun Lee's role at the current company?
Jun Lee's current role is Director and Korea Lead.
What is Jun Lee's email address?
Jun Lee's email address is jl****@****ail.com
What schools did Jun Lee attend?
Jun Lee attended China Europe International Business School (Ceibs), Purdue University.
What are some of Jun Lee's interests?
Jun Lee has interest in Social Services, Economic Empowerment, Education, Science And Technology, Arts And Culture, Health.
What skills is Jun Lee known for?
Jun Lee has skills like Entrepreneurial Organizations, Global Cross Functional Team Leadership, Strategic Planning, Enterprise Risk Management, Mobile Internet, Business Process Innovation, Organizational Agility, People Management, Enterprise Software, Windchill, Leadership, Product Lifecycle Management.
Who are Jun Lee's colleagues?
Jun Lee's colleagues are Taufik Nurfalah, Jenny Man, Welma Chiepoetrybungsu, Prashant Babar, Nandini Mishra, John H. Walker, M.ed. (He/él), Kirti Maheshwari.
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