Jun Lee Email & Phone Number

Shanghai, China

Shanghai City, China

Director of Asia IOT/AR Customer Success Organization for 5M+ business market in APAC. Work closely with NA/EU Directors to define and execute Corporate Strategies to secure ARR growth. - Strong regional focus via reorganization in Asia MGMT- 10% resource optimization through process innovation and training- 36% CSAT increase from Japan customers- 110% ARR growth three years consecutively

Shanghai City, China

As a senior support manager, take over IoT Asia support segment and completely revamp the IoT support team with the entrepreneur mindset to drive IoT business growth in APAC - China, Korea, South Pacific Rim, and Japan. Delivered 135% performance target for 2 consecutive years. The short & long term yearly strategies for the sustainable support model growth have enabled ARR protection and reduce gross churn for higher ARR return while keeping employee engagement at the highest.

Shanghai City, China

As an experienced global support manager, responsible for designing and developing new APAC Premium Virtual Team to manage top 10% T1 customers across all PTC products on both Enterprise and CAD and win superior recognition from Platinum customers, including PTC Sales.

Shanghai City, China

As being the Section Manager, the responsibility extends to the full line of products from Windchill Enterprise to Creo CAD application for South Pacific Rim and Korean territories. This tactic team has turned around low satisfied customers to loyal customers achieving a higher renewal rate which is accountable of 15M+ annually.

Shanghai City, China

As being the first line of people manager, responsible for sizing up the team to take in charge of PTC Windchill Enterprise Solution support to Taiwan, Korea and South Pacific Rim customers including Singapore and Australia. The team has achieved a doubling CSAT score and highest service contract renewal rate which is accountable for 5M+ annually.

Shanghai City, China

As being the Technical Support Account Manager (TSAM) for Samsung, LG, and Hyundai-Kia Motors, proactively engage with key stakeholders to secure 4M+ multi-year contracts, which including addressing tech pain points and corporate escalation.

Shanghai City, China

As being the Regional Escalation Manager for Korea market, proactively engage with local sales and customers to understand escalation perspective and work with a corporate team to improve and resolve efficiently.

Tokyo, Japan

As a technical support engineer, quickly adapt myself to PTC TS world and mastering Creo, Windchill, Visualization software to manage regional customers' support inquiries.

Portland, Oregon Area

Greater Los Angeles Area

Global Executive Mba, Organizational Leadership

Activities and Societies: Chief Marketing Officer Major Fields Studies: - Competitive Strategy - Strategic Marketing Management - Service.

Bs, Computer Information System