As an e-commerce operation assistant, I have developed a strong skill set in managing customer inquiries and facilitating pre-sales and post-sales support. With a proven track record of resolving an average of 20 online customer inquiries daily, I collaborate with supervisors to address escalated customer inquiries or technical issues.My skill set extends to managing multiple online accounts across various platforms, ensuring a seamless customer experience. Analyzing quarterly sales data, I identify past performers, assortments, forecast trends, and customer behavior, introducing visual assortment guides to improve product selection.Another key aspect of my role involves coordinating vendor communication and resolving any discrepancies between purchase orders, invoices, and merchandise receipts to maintain strong vendor relationships and keep our business running smoothly.I've also played a role in the creative process, preparing styling guidelines and concepts for new merchandise photo shoots. By bringing my creative vision to the table, I am able to ensure that our brand image is cohesive and visually appealing, leading to increased customer engagement and loyalty.Throughout my career, I have demonstrated a strong commitment to providing exceptional customer service, and I am always striving to improve and innovate in this area. Whether it's finding new ways to enhance the customer experience or developing more effective communication strategies, I am passionate about driving results and achieving success for my team and our customers.Overall, I am a highly skilled customer support specialist with a deep understanding of online support, vendor management, and product selection. If you are looking for a driven and results-oriented team player who is committed to excellence in customer service, please don't hesitate to reach out. I would be delighted to discuss how I can contribute to your organization's success.

As a Style Consultant and Visual Merchandiser at Target, I excelled in providing exceptional customer service and maintaining a high level of product knowledge. With an average of 50 customers assisted per day, I provided personalized recommendations and helped locate products in-store.My efficiency in stocking, replenishing, and organizing inventory maximized sales and ensured accuracy. Additionally, I mentored 15 new employees through a peer-to-peer program, improving the efficiency of the onboarding process.In executing merchandising and visual direction to standards, I interpreted and set VMG/V and transitions, planogram, revision, mannequin sets, signing, and price changes, resulting in the highest level of presentation.My ability to create compelling visual displays and maintain up-to-date knowledge of industry trends and product releases made me a valuable asset to the team. I consistently exceeded sales goals through my innovative approach to visual merchandising.Overall, I am a dedicated and results-oriented professional with a passion for creating visually appealing displays that enhance the customer experience. My extensive experience in visual merchandising and customer service makes me an ideal candidate for any team looking to elevate their retail operations.

Startup company providing custom-made evening wear Assistant Designer- Designed and created wedding dresses, wedding accessories, and prom dresses - Purchased raw materials and tools for dressmaking (fabrics, embellishments such as Swarovski crystals, sewing tools, trimmings)- Managed inventory of raw materials and available dresses- Discussed design elements with clientele

Assistant Designer Intern- Assisted designer in the process of making rental evening gowns- Made appliqué and attach Swarovski crystal- Cleaning and reorganizing production space- Assist costumers on the fitting room