Ciera M. Email and Phone Number
Results-driven integrated communications and marketing professional eager to work with liked-minded individuals. Experienced in developing successful global communications and marketing campaigns that help emerging and Fortune 500 companies promote and protect their brand and reputation. As president and CEO of ImpeccableImperfections I help clients worldwide execute their marketing and communications campaigns effectively in a short period of time.Broad experience building trust with executives. With extensive journalism, corporate communications and marketing and agency experience, I take very intricate, business concepts and present them in a organic fashion to a variety of audiences, including media, analysts, bloggers, customers, partners, employees, and investors.I live and breathe social media marketing and I am passionate about advancing business brands. Expertise includes:- Media and industry analyst relations- Brand messaging and strategy- Social/digital communications- Customer communications- Crisis communications- Events and trade show management- Internal communications- Executive counseling- Speaking opportunities- Mergers and acquisitions- Internal communicationsIf you are looking for someone to ramp up your marketing and communications strategy quickly, please contact me at impeccablebrand@hotmail.com.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Recruiting CoordinatorAmazon Apr 2022 - PresentUnited States- Main point of contact for candidates interviewing with Amazon Web Services; scheduled assessments, interviews, and travel arrangements. - Partner with external clients, hiring managers, executive assistants and the recruiting team to hire top-tier talent, while being dedicated to increasing overall candidate experience.- Manage recruiting data and report partnering with technical teams to improve data consistency; standardizing reporting and metrics. - Key representative in managing recruiting activities and building candidate relationships for 100+ candidates monthly.
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Executive Relation'S SpecialistAmazon May 2020 - Apr 2022- Collaborated to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected.- Reviewed and took action on processes to maintain service level standards with the highest quality.- Supported leadership within the CS Network by helping resolve complex driver issues and escalating systemic problems.- Deep Dived and analyze the root cause of driver pain points, partnering with business teams for resolutions that will impact the broader driver base.- Researched, participated and lead process improvement initiatives to enhance the driver experience.
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Team ManagerAmazon May 2020 - May 2021Atlanta, Georgia, United States- Managed and lead a successful team of 20+ new hires while quickly building relationships with individual contributors in a virtual customer service environment.- Provided excellent communication and rapport with both internal and external stakeholders.- Provided weekly 1:1 coaching and feedback to direct reports to help them grow their individual functional skills and leadership capability to drive positive performance metrics.- Developed a positive team environment and collaboration within the site.- Analyzed metrics, key indicators and other available data sources to discover root causes of defects impacting customers.
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Helpline SupportAmazon Nov 2017 - May 2020Remote- Liaison between management and customer support personnel to deliver high quality Customer experiences including but not limited to orders,shipping, returns and/or any other inquiry related to the customer’s account.- Helped support associates on standard business practices.- Organized tasks in line with company priorities while completing task efficiently and on-time.- Communicated with customers to establish clear goals and expectations for each experience.
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Chief Executive OfficerImpeccable Imperfections Feb 2012 - Feb 2022Atlanta, GaFounder and Creator of ImpeccableImperfections.com -
Social Media Marketing ManagerColour U Cosmetics Jan 2017 - Jan 2020Greater Atlanta AreaSuccessfully spearhead campaigns on social media platforms including Facebook, Twitter, and Instagram.Maintain dynamic social media marketing plan. Creating a marketing budget for advertising and sponsorships.Created and maintains company website. Work directly with Creative Director for marketing plans. Pull reports that compare marketing sources to revenue bought in by customers. Implemented marketing and promotion tactics that led to 70% growth in total social media shares and engagements. -
Iyp Service ManagerAt&T Jan 2014 - Nov 2016Proactively monitored accounts to ensure all advertising was accurately and efficiently fulfilled.Added billable internet advertising revenue to my territory by eliminating all unfilled websites.Searched program products that were a best fit for my client.Engaged new customers according to AT&T's customer service guidelines.
Ciera M. Education Details
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Information Technology
Frequently Asked Questions about Ciera M.
What company does Ciera M. work for?
Ciera M. works for Amazon
What is Ciera M.'s role at the current company?
Ciera M.'s current role is Recruiting Coordinator.
What schools did Ciera M. attend?
Ciera M. attended Kaplan University.
Who are Ciera M.'s colleagues?
Ciera M.'s colleagues are Priyanka Sharma, Khalil Ur Rehman, Rampratap Singh Darigpur, Narendar Gupta, Jdrifter Drifto, Mahzama Sara, Mohamed Ali Ghul Mohamed.
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Ciera Eugene-Holt, M. Ed.
Passionate Higher Education Professional Driving College Access And Dei InitiativesNew Orleans, La -
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