Ciera Pilgrim Email & Phone Number

A communication based, personable individual with five years of customer service skills. Being someone that is reliable and leads by example, who also promotes a positive workplace. An individual that shows professional concern for quality work. Skills include communication, organization, and administration. Started at Kadlec Primary Care Clinic as a patient service representative, exceeded the standard average number of calls per month which would range between 1,200-1,400 calls. Responsible for taking detailed messages, providing accurate information and directing calls to appropriate personnel. Experience in handling private patient information, medical records, incoming/outgoing calls, and collecting insurance information. Promoted to referral coordinator within the same clinic, averaging a number of 500 outgoing referral requests a week. Responsible for researching a wide variety of insurance provider benefit information, in order to obtain authorizations for outbound patient services.

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  Washington State University

  Sport And Fitness Administration/Management