Ciera Baggett, Mba Email & Phone Number

Greater Chicago Area

Greater Chicago Area

• Monthly review of P&L statements to determine areas to decrease expenses, grow EBITDA, andimprove product utilization.• Responsible for achieving and exceeding target goals in respect to revenue, productivity,volume, and capacity• Oversee operations implementation and due diligence during the acquisition of new practices.• Responsible for hiring new providers and managers to increase performance and patient access. and leadership development of office managers.• Foster provider and staff growth • Implement leadership development initiatives

Oak Brook, Il

• Oversaw 3 clinical locations and 35 FTE’s ranging from entry-level staff to clinical support,physicians, and Advanced Practice Practitioners.• Managed provider and room capacity metrics.• Part of the implementation team for denovo clinics regarding operations, training, Human Resources and vendor management.• Hired entry-level staff and administrators to assist in the support of providers and patientsduring clinic and surgical days.

Greater Chicago Area

• Developed incentive program for front-line non-exempt staff and administrative staff • SME for the implementation of new EMR System Athena • Trained, hired, and developed the opening staff for Oak Brook location • Oversee the accuracy of data entry and collection from staff and conduct 1:1 training if needed • Manage front-line non-exempt staff that is inclusive of: interviewing, performance reviews, training, dismissals, and discipline. • Scheduling of staff for 23 individuals across 3 office locations. • Assisted with budget review and performance • Handle all patient correspondence relating to my clinical offices. • Conduct annual Administrative and Front-Line Customer Service Training

Chicago, Il

-Process new hire paperwork via Paychex and Aloha-Employee reporting-Revise menu changes via InDesign-Customer Service inquiries and reservations-Sales reporting via Aloha and Avero

• Performed primary source verification • Responsible for the onboarding of new Physicians and APPs in IL and IN • Conducted the annual Fellowship Credentialing process for over 20 fellows across the US & Canada • Updated and maintained providers credentials with CMS, CAQH, PECOS, NPPES and DEA • Reviewed insurance coverage proposals with malpractice brokers

• Recruited for open positions via LinkedIn, Indeed, Healthecareers, and other platforms • Co-taught Civil Treatment Training • Assisted with new hire training • Converted all paper files to electronic documents in payroll system • Responsible for the upkeep of all personnel files • Conducted employment verification

• Responsible for checking in patients for their appointments • Verified active insurances and authorizations as needed • Collected outstanding balances and copays on account

-Reinforcing relationships with the hotel operations and guests to accommodate reservations and or trips to Chicago-Taking care of guest request with our contracted vendors in dining, transportation and entertainment-Partake in daily meetings with Executive Board to debrief about the days chats and/or goals for the week-Manage a team of five individuals-Create monthly schedules for the Travel and Hospitality Division-Attend monthly meetings with the hotel property executives

Master Of Business Administration - Mba, Business Administration, Management And Operations

Certificate Of Completion, International/Global Studies

Participated in Study Abroad program in Australia and New Zealand that focused on Leadership, Free Trade Agreement and Consulting.

Bachelor'S Degree, Hospitality Leadership; Virtual Marketing

High School