Ciera Baggett, Mba Email & Phone Number

Greater Chicago Area

Greater Chicago Area

• Monthly review of P&L statements to determine areas to decrease expenses, grow EBITDA, andimprove product utilization.
• Responsible for achieving and exceeding target goals in respect to revenue, productivity,volume, and capacity
• Oversee operations implementation and due diligence during the acquisition of new practices.
• Responsible for hiring new providers and managers to increase performance and patient access. and leadership development of office managers.
• Foster provider and staff growth
• Implement leadership development initiatives

Oak Brook, IL

• Oversaw 3 clinical locations and 35 FTE’s ranging from entry-level staff to clinical support,physicians, and Advanced Practice Practitioners.
• Managed provider and room capacity metrics.
• Part of the implementation team for denovo clinics regarding operations, training, Human Resources and vendor management.
• Hired entry-level staff and administrators to assist in the support of providers and patientsduring clinic and surgical days.

Greater Chicago Area

• Developed incentive program for front-line non-exempt staff and administrative staff
• SME for the implementation of new EMR System Athena
• Trained, hired, and developed the opening staff for Oak Brook location
• Oversee the accuracy of data entry and collection from staff and conduct 1:1 training if needed
• Manage front-line non-exempt staff that is inclusive of: interviewing, performance reviews, training, dismissals, and discipline.
• Scheduling of staff for 23 individuals across 3 office locations.

Chicago, IL

-Process new hire paperwork via Paychex and Aloha-Employee reporting-Revise menu changes via InDesign-Customer Service inquiries and reservations-Sales reporting via Aloha and Avero

• Performed primary source verification
• Responsible for the onboarding of new Physicians and APPs in IL and IN
• Conducted the annual Fellowship Credentialing process for over 20 fellows across the US & Canada
• Updated and maintained providers credentials with CMS, CAQH, PECOS, NPPES and DEA
• Reviewed insurance coverage proposals with malpractice brokers

• Recruited for open positions via LinkedIn, Indeed, Healthecareers, and other platforms
• Co-taught Civil Treatment Training
• Assisted with new hire training
• Converted all paper files to electronic documents in payroll system
• Responsible for the upkeep of all personnel files
• Conducted employment verification

• Responsible for checking in patients for their appointments
• Verified active insurances and authorizations as needed
• Collected outstanding balances and copays on account

-Reinforcing relationships with the hotel operations and guests to accommodate reservations and or trips to Chicago-Taking care of guest request with our contracted vendors in dining, transportation and entertainment-Partake in daily meetings with Executive Board to debrief about the days chats and/or goals for the week-Manage a team of five.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Certificate Of Completion, International/Global Studies

Participated in Study Abroad program in Australia and New Zealand that focused on Leadership, Free Trade Agreement and Consulting for.

Bachelor'S Degree, Hospitality Leadership; Virtual Marketing

High School