Ciera Clapp Email & Phone Number

Tucson, Arizona, Us

Tucson, Arizona, Us

Tucson, Arizona, Us

Tucson, Arizona, Us

Tucson, Arizona, Us

Tucson, Arizona, Us

Elevating Mister Car Wash's fundraising presence nationwide by attracting opportunities and retaining their current partnerships in the communities they proudly serve. Manage the donations, sponsorships and inspiring futures program. • Provide outstanding customer service through all Fundraising, Donation and Sponsorship requests. • Administration of Fundraising customer database and daily communication with Fundraising customers. • Develop strategies and set goals to hit fundraising targets. • Initiate new business opportunities by developing and executing partnership presentations. Market in areas where there is opportunity for growth of Mister Car Wash fundraisers as Mister Car Wash continues to grow and acquire new locations nationwide.• Oversee projects, events and campaigns related to Community Relations. In addition to internal programs. For example, Teacher Appreciation projects, internal scholarships, and more. Help with Company press releases. • Maintain communication with existing and past participants to encourage future partnerships.• Respond to all Fundraising, Donation and Sponsorship requests that Mister Car Wash locations receive.

St. Louis, Mo, Us

Joined the Enterprise Management Trainee program right after College graduation; began with classroom orientation and then started working in a home city branch and transferred to working in the Tucson Airport location after two months. Developing the following skills throughout the trainee program:-Management skills: leadership, training, mentoring, people skills and soft skills, and looking at the big picture.-Business management: cost control, profits, growth, account management, employee development, and administrative skills.-Marketing: how to gain new customers both retail and corporate, how to manage dealerships, and run bodyshop accounts.-Sales: how to increase revenue by generating more sales and selling protection products, rental upgrades, etc.-Customer service: taking reservations, handling customer inquiries, problem solving and delivering cars to customers.-Fleet control: how to handle repairs, and getting the right number and type of cars in my branches fleet.-Training: attending regular training courses and seminars to become more knowledgeable about the company and my position.

Philadelphia, Pa, Us

Exceeded customer's service expectations by building genuine relationships with customers, greeting customers, determining customer's needs and offering suggestions and alternatives. Assisted in maintaining store merchandising and operational standards, upholds all company policy and procedure, facilitates the zones of the floor based on business needs. Worked with a POS system and ring transactions efficiently performing all register functions. Maintains cash wrap organization, cleanliness and restock. Assists in opening and closing the store; counts registers, prepares sales reports and bank deposits. (Did not work here during the period where I was interning at Dillard’s)

Little Rock, Ar, Us

Responsible for meeting personal sales per hour quota and building and growing personal clientele list, while encouraging customers to open credit applications. Welcomed customers and helped customers in locating their needs. Handled the tasks of stocking and managing merchandise of my departments merchandise in an organized way. Performed responsibilities of receiving payments for merchandise purchased by the customers. Marked merchandise to reflect the normal price after the end of sales. Performed responsibilities of maintaining my department in a neat and orderly manner. Opened and closed my department area; counted registers. Was an associate in the Accessories Department; worked in handbags, hosiery, jewelry and watches.Worked part time while going to school, to achieve my goal of being an executive management intern for Dillard's during summer 2015 months.

Little Rock, Ar, Us

Participated in Dillard's 13-week Executive Development Program. Spent six weeks at the Tucson Mall store and seven weeks at the Park Place Mall store, shadowed a different Area Sales Manager each week and learned from each of them. Developed leadership skills and sales tactics, attended nine different Dillard's "summer school classes"​ required for new managers. Participated in merchandising, product transfers, markdowns and sales procedures; learned the day-to-day job requirements of Area Sales Managers. Also assigned a project to develop a Recruiting Program that Dillard's Tucson stores will use to recruit new talent.

Houston, Tx, Us

Responsible for opening and closing store; prepare daily sales reports and bank deposits. Work with a POS system and maintain organized store operations. Ensure store profitability and sales generation. Supervise and inspire employees to reach company and personal goals. Visually merchandise all areas of the store while maintaining company standards. Create boutique staff schedules; recruit, interview & train new employees. Provide excellent customer service & build long lasting relationships with customers. Execute in-store, after hour private shopping events. Took on additional responsibilities when store manager was Marketing Manager Nov 2011-Nov 2012

Houston, Tx, Us

Temporarily managed another local store until permanent Boutique Manager could be secured.Trained entire team on appropriate store operation policies and procedures, as none were being followed prior to my arrival. Also trained entire team on providing excellent customer service standards, and maintaining a positive customer service environment. Created team schedules and processed weekly store audits. Processed monthly damages and loss prevention checks. Visually merchandised store to company standards and maintained them.

Houston, Tx, Us

Responsible for opening & closing store, work with a POS system, delegate duties, visually merchandise areas of the store, ensure store profitability

Houston, Tx, Us

Provided excellent customer service, worked to achieve company sales goals, achieved tasks assigned by manager on duty, ensure the store maintains excellent visual presentation.

Los Angeles, California, Us

Supported daily sales operations, Worked to achieve a daily sales goal, Made appointments with clientele to style them with new merchandise, Visually merchandised storefront window. Worked at PH8, until all stores nationwide were shut down.

Framingham, Ma, Us

Worked in fitting room and maintained clean sales floor, Processed store returns and exchanges, Responsible for responding to the customers’ inquiries and requests.

Bachelor Of Science, Retailing And Consumer Sciences, Minor In Communications.

High School Diploma, General Education