Ciera Harris Email & Phone Number

Implemented a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 3 departments and improved time effectiveness by 50%Improving health & safety management by 50%Calendar and event management across 3 departments on a weekly to bi-weekly basisTrained and managed a team of 25 associates on company processes; including onboarding and internal systems Exceed quarterly and monthly goals for obtaining new customer accounts by 75%Oversee inventory control including movements up to 50 pounds, merchandising, and stocking of all items

Conducted 200 plus export arrangements a month for customers including container arrangements, vessel bookings, and drayage; both domestic and international Communicate with 5 cross-functional teams and serve as the first point of contact for shipments, processes, and trainingStay up to date on routing, contracts, trends, and pricing within appropriate systems and in the industryPrepare & maintain monthly, daily, and weekly reports for the export process

California, United States

Conducted 200 plus export arrangements a month for customers including container arrangements, vessel bookings, and drayage; both domestic and international Communicate with 5 cross-functional teams and serve as first point of contact for shipments, processes, and trainingStay up to date on routing, contracts, trends, and pricing within appropriate systems and in industryPrepare & maintain monthly, daily and weekly reports for the export processGenerated pricing quotes to customers & overseas agents Completed export scheduling, customs, and documentation for 40 customer accounts

Los Angeles, California, United States

Inspected content of packages before they were sealed and shipped to ensure accuracyInspected physical appearance of boxes before they were sealed and shippedInspected the quality of clothing before packages were sent outCreated systems for organization, filing, and data trackingDesigned a training manual for the quality control departmentDesigned a data system for the quality control departmentHandled emails and phone calls from consultantsHelped with problem-solving and sending out replacementsCreated systems for organization, filing, and data trackingFulfilled orders for consultantsCreated a training manual for the fulfillment departmentTook inventory of products

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Applied Science - Basc, Mathematics