Ciera Parks, Mhrd, Shrm-Cp Email & Phone Number

Denver, CO, US

The National Association of African Americans in Human Resources-Baltimore Chapter is a non-profit organization (501c3) whose goal is to bring together Human Resources practitioners to share information, resources, and opportunities on both a professional and personal level. More specifically, the NAAAHR – Greater Baltimore Chapter encourages members to.

Seattle, WA, US

• Responsible for the HR functions for up to 1300 employees, including progressive discipline and investigations, employee relations escalations, talent management, training and development sessions, employee engagement.
• Partners with operations team, loss prevention and managers to review and guide the corrective action process
• Increased company’s college tuition program utilization by 135% since 2017; Onsite trainer for hourly employees
• Leads investigations of reported incidents and mitigates risk by utilizing CCTV, conducting interviews and collecting statements and employing Crisis Prevention Intervention(CPI) techniques, while documenting process.
• Selected as the North East Region AR RoboHR Peer Choice Award for 2018

Austin, TX, US

• Supported the organization in creating a thriving company culture that fostered employee development, financial growth and sound operational efficiency.
• Developed and implemented engagement strategies and events in collaboration with internal marketing team to ensure initiatives were in line with the strategic priorities
• Created the New Hire Check-in program for the organization with regular touch points (e.g. 30, 60, 90 days) to ensure employees' continued success and onboarding efficiency
• Coached and counseled managers regarding employee relations issues and concerns
• Processed employee pay and leave entitlements(FMLA, Short term disability, Long term disability) and served as the point of contact for all payroll inquiries, including time clock management & paid time off tracking
• Responsible for all employee benefit programs, vendor coordination, administration and reporting, including healthcare, FSA/HSA, COBRA, 401(k), life insurance and voluntary coverages

Baltimore, MD, US

• Responsible for coordinating full cycle recruiting process, including: advertising and online postings/applicant sourcing, phone screening, reference checks, scheduling interviews and candidate selection process..
• Provided customer service and follow-up related to employment process policies, procedures, and required documentation
• Coordinated pre-employment criminal history checks and drug testing
• Processed benefit enrollments, terminations, changes, beneficiaries and handles any benefit related inquiries
• Facilitated benefit education by setting up meetings designed to educate employees on company benefit plans and other related incentive programs
• Supported HR initiatives including employee wellness program and training and development

• Served as first point of contact for all associates to assist with HR related inquiries, transactions, programs and policies. Conducted new hire onboarding and orientation. Provided support for HR functions including.
• Focused on providing human resources support on hourly workforce, in large, complex employee units
• Onboarded and processed 2500 new employees for peak season hiring
• Experienced working in a high volume customer service-oriented environment driven by deadlines
• Partnered with employees and management to communicate various HR initiatives, projects, policies, laws and regulations

St. Louis, MO, US

• Managed office staff, business budgets and operations to increase earning potential for multiple business locations. Conducted performance evaluations, new hire interviews and administered disciplinary actions. Drove.
• Consistently earned high quality customer service award for above corporate average ratings
• Implemented new hire onboarding process and established checkpoints for transfers, performance and behavior management
• Engaged employees using staff reward programs to recognize accomplishment of goals and improved sales levels
• Served as a diversity board representative, to increase employee engagement and build a common company culture that prioritizes development initiatives
• Created staffing schedule for full-time, part-time and temporary employees and tracked non-exempt employee schedules’ and time in Kronos

• Conducted sales presentation of fashion collection to customers
• Reduced costs by producing electronic sales system
• Maintained inventory, textile purchasing and webpage
• Contacted current and prospective accounts to showcase new products, solicit orders, resolve problems and provide ongoing support
• Analyzed logistics to quote prices, develop credit terms, warranties, and shipment dates
• Monitored market conditions, product innovations, and competitors' products and prices

• Managed the execution of cultural activities, Spanish classes and accommodations with exchange families
• Motivated students to be committed to the Costa Rican trip
• Responded quickly to arrange meals, travel and trip logistics for groups up to 30 people
• Developed relationship to effectively lead tours and translate (Spanish-English) for student groups and host families
• Maintained blog and public relations outlets to increase awareness and attract new students

Winter Park, FL, US

• Responded promptly to solve issues for current and potential employees. Partnered with new employees and hiring manager to obtain the necessary documentation and assisted with employee orientation. Initiated set-up and.
• Reorganized job descriptions to create a consistent formatting for all departments, increasing hiring and recruitment efficiency at the college
• Experienced in applying personnel rules, procedures, and operations sufficient to perform a full range of HR support activities
• Provided secretarial support through data entry, maintaining office correspondences, equipment and supplies
• Skilled in using a variety of office automation software (NolijWeb, Banner) and products to perform a wide range of office administrative duties, including database management
• Answered and forwarded phone calls to applicable departments; Collected, opened, time stamped and distributed office mail

Winter Park, FL, US

• Implemented a cultural competency component for student organizations
• Conducted diversity training to organically build the diversity initiatives into the campus experience
• Managed diverse programming on campus of 2000 students, including event set up, budgets, vendor contracts, venues, media coverage and post-event assessments
• Implemented a cultural competency component for student organizations, sororities/fraternities and conducted diversity training sessions
• Worked with Admissions Office to recruit diverse students and to develop a pipeline for diverse students from feeder high schools
• Developed and led training sessions for student leaders to produce culturally diverse and engaging events, with a higher participation rate

Orlando, FL, US

• Assisted department in stimulating foreign direct investment within the metro Orlando area and growing local businesses through international expansion efforts.
• Conducted market research on international markets to provide an analysis of findings, via investor consulting proposals
• Assessed political risk factors in foreign markets to determine suitability of travel and business opportunities
• Collaborated with department directors to formulate, direct and coordinate marketing activities and policies to promote Orlando as an area for foreign investment and development
• Used strategic planning to ensure the sale and profitability of venture by analyzing business developments and monitoring market trends
• Coordinated promotional activities, by working with developers, business owners and international officials, to stimulate investment opportunities

Baltimore, MD, US

• Translated English-Spanish interviews for office patrons
• Supported office patrons to complete claim applications to assess disability eligibility status
• Arranged appointments using VIP computer program
• Communicated with up to 35 applicants per day to determine the appropriate documents for each individual case
• Followed federal government protocol to deliver quality service to disability applicants

Orlando, Florida, US

Researched and wrote stories for news channel to increase online content and internet presence. Wrote stories on a wide range of topics to capture all audiences.

Masters In Human Resources Development, Industrial And Organizational Psychology

Diversity, Equity And Inclusion In The Workplace Certificate

Bachelor Of Arts, International Business Major And Spanish Language Minor

Mandarin Chinese, Business, Economy And Culture

Education record