Ciera Ward Email & Phone Number

Grand Rapids, Michigan, United States

• Promoted within 5 years for demonstrating optimal service and product knowledge, in addition to exceptional customer service • Brand ambassador with a passion for providing T-Mobile Signature Store experience on wheels and connectivity tools for retail mobile customers• Create a professional environment that develops brand loyalty and brand affinity• Provide additional operational assistance for in-store procedures, i.e. opening and closing procedures, cash count, and securing all… Show more • Promoted within 5 years for demonstrating optimal service and product knowledge, in addition to exceptional customer service • Brand ambassador with a passion for providing T-Mobile Signature Store experience on wheels and connectivity tools for retail mobile customers• Create a professional environment that develops brand loyalty and brand affinity• Provide additional operational assistance for in-store procedures, i.e. opening and closing procedures, cash count, and securing all devices. Show less

Detroit, Michigan, United States

• Provided hands-on demos of product and services, stay up to date with the latest technology and solutions for expanding customer service• Created opportunities to evaluate and address customer needs and resolve issues• Leveraged active listening to find opportunities to engage in new services and or products that will better suit customer needs