Cierra Carter Email & Phone Number

• Performs client on-boarding and continued communication • Develops processes and systems to ensure client satisfaction with email campaigns • Responds to customers and clients to configure solutions to their internal pain points• Serves as the client’s main point of contact and relay direction to account leadership• Keeps up to date with industry trends, news, and public information to devise campaigns• Maintains financial accounts by processing client adjustments, which improved retention

~ Led client projects and assigned duties and responsibilities to project personnel~ Submitted project status reports and provided analytical insights on productivity ~Utilized project management software to organize and streamline communication ~ Coordinated deliverables for the budget approval process and communication status~ Set agendas for cross-functional teams and engineered collaborative scooping meetings

~ Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.~Hosted daily status calls and weekly ad hoc meetings with clients promoting client satisfaction by 98%~Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.

Bachelor'S Degree

Education record