Cierra Steele Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

• Troubleshot issues with hosting services as they arose.• Preserved confidentiality of sensitive client information.• Answered technical questions in relation to integration with services provided.• Organized, prioritized, and supported special projects and short-term deliverables for multiple clients.• Collaborated closely with other teams to resolve issues.

Portland, Oregon, United States

Performed exports of communication data for regulatory or internal audits.Completed complex audits on clients’ behalf using parameters such as keywords, date ranges, proximity, wildcard, and email addresses.Facilitated loading data to media, such as hard drives or DVDs, and packing/shipping to clients using secure measures, such as verifying encryption, QC peer review, and verifying customer shipping information.Managed multiple projects at any given time, organizing by priority and urgency.Utilized productivity reports in Salesforce to maintain team organization.Designed and implemented a more streamlined process for web exports, reducing the web export request backlog and creating more customer satisfaction with a faster turnaround.Trained team members who went on to demonstrate success in their roles.Designed a training calendar and schedule for new team members.

Portland, Oregon, United States

Coordinated monthly data DVD service by kicking off exports for around 2,000 clients, burning to DVDs, and shipping securely. Transitioned to Exports after one year.Managed team members in multiple geographical locations.Managed an automated environment in which data were burned to over 4,000 pieces of media a month.Coordinated the export process for clients needing all their data by processing data, burning to media, and shipping securely.Performed exports for clients for regulatory purposes, such as audits, by completing searches with specific criteria.Designed and implemented a QC Peer Review process to ensure accuracy and prevent sending incorrect data.

Gresham, Or

I co-founded Portland Renegade Roller derby along with 4 other women. I was vice-president for 6 months before life responsibilities meant stepping down to allow a new VP. I have continued to be a dues-paying member and skater since its inception.

Gresham, Oregon

Associate'S Degree, Business, Management, Marketing, And Related Support Services

I am getting my associate's degree in Business Management

High School Diploma