Cierra Lofthouse-Wolf Email & Phone Number

California, United States

• Managed customer calls efficiently in fast-paced call center environment.
• Handled customer inquiries, payments, and service requests.
• Collaborated across departments to resolve customer-related issues.
• Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
• Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.

Dublin, California, United States

• Kept boarding areas clean and organized to promote animal welfare
• Ensured every customer received excellent service, and all animals received exceptional care
• Followed all pet care instructions to the letter, including dietary requirements and medications
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Pleasanton, California, United States

• Set an example for customer service by expertly handling difficult situations and modeling positive behaviors for team members
• Stocked merchandise, labeling items, arranging by product and putting together attractive displays each morning and night.
• Planned an optimal workflow through effective scheduling and task delegation
• Developed a loyal customer base by consistently providing high quality products and excellent customer service
• Counted cash in the register drawer to keep the register balanced at the start and end of each shift

Bachelor'S Degree, Organizational Communication

Associate'S Degree, Organizational Communication, General

Associate'S Degree, Organizational Communication, General

High School Diploma