Assistant Community Manager
Current* Directly supervises a five-person team of Leasing, Administrative, and Bookkeeping staff. Interviews, onboards, and trains new staff. Provides ongoing development and mentorship, and assists the Community Manager with performance reviews and accountability measures.* Oversees compliance with Affordable Housing Program and income qualification policies. Coordinates timeline of deliverables, assists with audit of files, verifies authenticity of documentation, and reports on inaccurate or fraudulent material.* Demonstrates a thorough knowledge and understanding of all necessary contracts and relevant laws, and the ability to explain clearly to all applicable parties. Enforces contract adherence through precise verbal or written communication and/or legal notices when necessary. * Provides escalated customer service and support to staff in situations with angry, hostile, or otherwise difficult clientele. Displays strong abilities in de-escalation, mediation, and creative problem solving.* Maintains detailed and organized resident files, as well as thorough documentation of all prospect and resident communications. Writes, edits, and/or proofreads communications such as: internal and external memos, legal notices, policy changes, and incident reports. Advanced proficiency with Microsoft Office, Excel, Outlook, and Teams, as well as proprietary software including Yardi Voyager, Yardi Voyager+, TenantTech, and SafeRent.
