Cierra V. Email & Phone Number

Texas, United States

Texas, United States

Dallas, Texas, Us

· Spearhead a pipeline of 1,500 grants annually, and 800 per quarter, with activation ranging from 1-5 years across 10 states· Analyze and verify data to ensure submissions are in compliance with award guidelines prior to releasing payments· Deliver expert clerical and technical support to the research awards process and daily management services· Conduct daily quality control reviews to ensure compliance with regulatory affairs, contract agreements, and awards processes· Direct awards payment processes, review financial reports and monitor report submissions to ensure proper usage of funds

Framingham, Ma, Us

· Serve as Manager on Duty; delegate daily workflows and control front-of-house operations to enhance customer experiences· Train and mentor employees on company policies, procedures, best practices, and customer-service standards· Conduct 1:1 employee coaching to facilitate policy implementation, boost morale, and create a cohesive team environment· Facilitate engaging learning experiences for employees and oversee training program execution for effective onboarding· Identify and implement process improvement initiatives to maximize employee performance and improve customer experiences· Protect company assets, mitigate risks, and support loss prevention initiatives to maximize company profits· Cross-trained in Customer Service Coordinator and Backroom Coordinator positions to support company goals and objectives

Chevy Chase, Md, Us

· Awarded “Leadership Badge” May 2021 and “Team Player Badge” Aug 2021 for exceptional work ethic and collaboration· Resolved escalated and complex insurance concerns by identifying the root cause of issues and implementing corrective actions· Fielded 65+ multi-lined phone calls daily; provide prompt, professional service to achieve 100% satisfaction

• Supported students with language acquisition• Provided instruction to support students in learning English; being successful in and out of the classroom• Assisted certified teacher in preparation and management of classroom; administrative requirements

Cincinnati, Oh, Us

• Member of the Advanced Leadership Program Team• Accountable for site operations, sales customer service• Served as a resident subject matter expert in operations, policies, and provided leadership to store associates• Recruited, interviewed, and hired recommendations• Coordination of training, development, and performance management • Processed loans and financial transactions in accordance with company policies and state/federal regulations• Promoted company brand and ensured store appearance was well maintained

New York, Us

• Assisted in store/display set-up prior to grand opening • Achieved individual sales goals, adhered to directives, ensured store standards were executed daily• Developed strong product knowledge across all categories • Developed a personal clientele, proactive client outreach • Operational Excellence and executes operational tasks as per company directive

Framingham, Ma, Us

• Performed various merchandising functions, Provided quality customer service• Ensured execution and maintenance of all merchandising standards • Responsible for stocking, customer purchases, training new associates, maintain fitting rooms

Bachelor'S, Business Adminstration In Marketing

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities