Cierra Banyas Email & Phone Number

Los Angeles, Ca, Us

San Marcos, California, United States

Aceable is a leading provider of innovative online licensing courses, offering a blend of web-based and mobile learning experiences to empower individuals to achieve their educational and career goals across multiple industries.*Managed and resolved an average of 20 customer tickets daily via phone and email, ensuring 100% compliance with online certification requirements. *Led stakeholder communication across multiple legal entities while prioritizing timelines and addressing… Show more Aceable is a leading provider of innovative online licensing courses, offering a blend of web-based and mobile learning experiences to empower individuals to achieve their educational and career goals across multiple industries.*Managed and resolved an average of 20 customer tickets daily via phone and email, ensuring 100% compliance with online certification requirements. *Led stakeholder communication across multiple legal entities while prioritizing timelines and addressing escalated customer inquiries.*Maintained strong relationships with 300+ customers delivering daily reports for 3 sub-brands operating in 30 states. Show less

San Diego County, California, United States

*Surpassed quarterly goals: Q1: 110% ($265k), Q2: 118% ($300k), Q3: 140% ($378k).*Leveraged upselling to achieve a 20% increase in extended warranty sales.*Fostered customer relationships, resulting in a 95% retention rate and a 15% rise in positive referrals.*Processed 12 repair orders daily and secured 10 appointments/day, averaging $105k/month in sales.*Collaborated with service teams to elevate onsite productivity by 90%.

*Managed all administrative tasks for a high-net-worth family, including scheduling and confirmingappointments, handling incoming communication, and children's transportation/travel needs*Implemented organizational household systems that saved 10 hours per week of daily routines.

*Consulted with customers, contributing to sales of over $160k per annum in boat parts and accessories.*Managed an inventory of 10,000+ items.*Oversaw operations, designing an inventory system that reduced search time by 5 hours per week.*Established relationships with 20 key customers, ensuring high-demand part availability and minimizing overstock.