Cierra Murphy Email & Phone Number

St Joseph, Missouri, United States

Within a year of working at this company, I was promoted to the Service Desk Lead. The position's primary function is to oversee the Service Desk, including myself and two other tier 1 technicians. This role has honed my continuously developing skills in team management, highlighting my organizational skills and providing opportunities to manage our company's monthly Cyber Awareness Training using Mimecast.

Worked as a tier 2 technician on the Service Desk, learning the department-specific requirements for the News-Press media outlets to corporate department needs. Our support included but was not limited to Windows Desktop support to Mac OS devices. Worked as a team member to maintain a high standard of support for quick and efficient resolution times on tickets submitted.

St Joseph, Missouri, United States

Communication Specialist - G6 HELPDESK35th INFANTRY DIVISION G6 MISSOURI ARMY NATIONAL GUARD | 2014 - 2020My role for this position was to handle IT Support responsibilities on the Service Desk. Daily responsibilities included managing service requests by phone, email, or in-person while maintaining awareness of information and network security due to working in a quarantined area with a vast array of classified and unclassified U.S. Government systems.