Cierra Wilson Email & Phone Number

Cass Lake, Minnesota, United States

Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.Gains customer trust and confidence by demonstrating correct knowledge of product with professional demeanor. Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.Researches missing packages to understand the root cause of the scanning failures.

Cass Lake, Minnesota, United States

Maintained a case load of in process and currently licensed foster homes.Completed the licensing process with my assigned case load and ensured all renewals were completed in a timely manner.Gathered and submitted all required information for adoption or foster care licensing.Assisted families in completing required tasks for adoption and/or foster care licensing.Maintained licensing files in an organized manner that is in compliance with current filing standards.Led foster parent trainings and orientations as needed.Completed licensing investigations or corrective actions as needed to maintain compliance with foster homes.Assisted in building the Leech Lake Foster Care program's capacity of licensed homes through recruitment.

Cass Lake, Minnesota, United States

Answer phones and rout to appropriate staff, take messages, respond to routine inquires and document all calls.Provided supervision, oversight and accountability for daily operations.Performed all day-to-day intakes and assessments.Prepared meals to meat nutritional guidelines.Enforced agency rules and expectations consistently in accordance with Policies and Procedures.Ensured all appropriate documentation and recording is maintained at all times.

Cass Lake, Minnesota, United States

Serve on the frontline reducing fraud and waste by enforcing internal regulatory complianceManage essential relationships and act as a liaison between external constituents and internal work groupsOperate POS terminal and verying identity before swiping credit cards.Strived to be helpful to customers to ensure they shop with us again.