Cigdem Varoglu , Mba ,Irish Citizen Email & Phone Number

County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Support the CRO in implementing the Group Enterprise Risk Management Framework for the Irish regulated entity. • Assist 1LOD risk owners in identifying, assessing, and managing risks for the Irish-regulated entity. • Recommend improvements, modifications, and new procedures to mitigate risk and strengthen controls. • Maintain and refresh regulated entity risk appetite statements and ensure appropriate metric monitoring. • Collaborate with the CRO to deliver risk-related… Show more • Support the CRO in implementing the Group Enterprise Risk Management Framework for the Irish regulated entity. • Assist 1LOD risk owners in identifying, assessing, and managing risks for the Irish-regulated entity. • Recommend improvements, modifications, and new procedures to mitigate risk and strengthen controls. • Maintain and refresh regulated entity risk appetite statements and ensure appropriate metric monitoring. • Collaborate with the CRO to deliver risk-related regulated entity requirements consistently and timely. • Escalate significant changes to the risk profile and control environment to the EEA CRO. • Drive a strong risk culture by embedding risk performance metrics and providing robust risk training.• Analyze and document risk profile information for reporting to regulated entity Board and Risk & Compliance Committee meetings. • Evaluate regulated entity compliance with risk management policies, procedures, processes, laws, and regulations.• Successfully spearheaded the implementation of third-party reporting within an external Governance, Risk, and Compliance (GRC) tool, effectively managing the integration process and ensuring seamless reporting capabilities. This initiative contributed to a more robust and efficient risk management framework for third-party operations. Show less

• Proactively identify, investigate, record, and communicate emerging risks while effectively managing the Company's Self Risk and Control Assessment tool.• Identifying opportunities for large-scale process, protocol, and policy improvements to mitigate risk and enhance operational efficiency.• Serving as the primary point of contact, offering ad-hoc and regular risk investigation support to stakeholders and cross-functional teams.• Consolidating data from diverse sources to deliver… Show more • Proactively identify, investigate, record, and communicate emerging risks while effectively managing the Company's Self Risk and Control Assessment tool.• Identifying opportunities for large-scale process, protocol, and policy improvements to mitigate risk and enhance operational efficiency.• Serving as the primary point of contact, offering ad-hoc and regular risk investigation support to stakeholders and cross-functional teams.• Consolidating data from diverse sources to deliver comprehensive assessments and facilitate strategic decision-making.• Preparing impactful reports, summaries, presentations, and process documents to effectively communicate risk analysis findings.• Spearheaded and contributed to the enhancement of global third-party governance in a dynamic environment, actively involved in shaping and executing governance procedures to meet evolving regulatory standards and built up Third-Party reporting with collaboration of an external tool to meet regulatory reporting obligations and manage third-parties within.• Ensured regulatory compliance through diligent management of intra-group outsourcing relationships, covering end-to-end responsibilities such as onboarding, reassessments, inventory management, and reporting. Regularly produced and presented comprehensive quarterly reports to legal entity management across global operating companies.• Managed day-to-day global operations of Third-Party Management, demonstrating a comprehensive understanding of due diligence processes for onboarding outsourced services, both intra-group and external.• Foster collaborative relationships within the team, leveraging collective expertise to analyze and present data in a compelling manner.•Preparing for and offer comprehensive support during risk-related audits, encompassing Internal Audit reviews, Central Bank assessments, and other regulatory inspections. Show less

Dublin, County Dublin, Ireland

Conduct QA evaluations per client requirements & root cause and other data analysis. Ensure consistent quality measurements throughout the operation.Review quality samples agreed upon by the client and Accenture within specified TATo Ensure high level of compliance on Audit of Audit scoreso Perform analysis on quality trends and flag quality-related risks to the project leaderso Meeting with the client on weekly basiso Conduct coaching sessions to ensure process… Show more Conduct QA evaluations per client requirements & root cause and other data analysis. Ensure consistent quality measurements throughout the operation.Review quality samples agreed upon by the client and Accenture within specified TATo Ensure high level of compliance on Audit of Audit scoreso Perform analysis on quality trends and flag quality-related risks to the project leaderso Meeting with the client on weekly basiso Conduct coaching sessions to ensure process consistency and reduce error disputeso Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent wayo Reporting dutieso Mentoring agents who are enrolled in Quality Development Opportunityo Organising internal QA scheduleo Involvement in numerous internal and global projects Show less

County Dublin, Ireland

As a part of Accenture, shaping the social media account’s customer services and risk framework to create actionable strategies and offering the best solutions; support Team Leaders• Ensuring the security of the top-notched social media platform, identifying and eliminating fraud.• Providing quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.• Identifying and helping minimize the risk… Show more As a part of Accenture, shaping the social media account’s customer services and risk framework to create actionable strategies and offering the best solutions; support Team Leaders• Ensuring the security of the top-notched social media platform, identifying and eliminating fraud.• Providing quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.• Identifying and helping minimize the risk posed by fraud patterns and trends. • Recognizing usual and unusual transactions, trends or variations.• Responsible for assisting users with risk process workflows.• Identifying, recommending and implementing process improvements and work insights. • Maintaining an awareness of the client’s business, operational activities, and processes within their team area.• Communicating relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.• Handling inbound contacts providing information and increasing knowledge and awareness of products and procedures.• Preparing focused-trainings and materials to the team including new joiners to ensure top quality support is given to clients. Show less

County Dublin, Ireland

Career break for maternity leave. Mother of two kids.

Bermuda And Dublin, Ireland

Spearhead global operations of the e-commerce platform, working on searching and developing new global accounts in targeted EU and US and Bermuda territories. Offices in Istanbul and London, UK.• Coordinated and aligned technical improvement initiatives with global product management and support teams.• Identified and drove resolutions through standard operating procedures or through escalation to product teams.• Generated and converted Enterprise level leads while pitching at… Show more Spearhead global operations of the e-commerce platform, working on searching and developing new global accounts in targeted EU and US and Bermuda territories. Offices in Istanbul and London, UK.• Coordinated and aligned technical improvement initiatives with global product management and support teams.• Identified and drove resolutions through standard operating procedures or through escalation to product teams.• Generated and converted Enterprise level leads while pitching at C-Level within the scope.• Developed and accelerated account spend in collaboration with the customer success team.• Networked with clients to develop strong revenue streams and new contacts to be utilised across the company.• Tracked the commercial performance of client's accounts, including invoicing, team efficiency and customer satisfaction.• Kept abreast on market conditions in order to price and service the clients' products competitively• Forecasted and tracking of KPI's, i.e. expected revenue resource requirements, annual forecasts• Liaised with trade and optimisation teams to share knowledge and strategy• Managed client expectations, ensuring that customer service is at the forefront of all activities, Show less

A Groupon like e-commerce marketplace start-up focused on travel, goods and services under two brands. • Increased brand awareness and value of brands. • Ensured implementation of online communication and marketing strategies. • Created, managed, supported and monitored online communication projects. • Created campaigns according to online media plans and measuring the results. • Implemented marketing communication over online channels and managing the creation of… Show more A Groupon like e-commerce marketplace start-up focused on travel, goods and services under two brands. • Increased brand awareness and value of brands. • Ensured implementation of online communication and marketing strategies. • Created, managed, supported and monitored online communication projects. • Created campaigns according to online media plans and measuring the results. • Implemented marketing communication over online channels and managing the creation of website, banner, email and other applications. • Managed social media instruments (Social Media blogging, Facebook and Twitter accounts), E-mail marketing. Show less

Istanbul, Turkey

Focused on Moeller Electric company in the holding group.• Managed advertisement and public relations for creating and improving corporate image.• Increased brand awareness and creating, managing and supporting communication strategy to accomplish long and short term corporate goals.• Lead communications with written and visual media and managing communications with advertising and marketing agencies.• Created and managing short and long term advertisement campaigns to… Show more Focused on Moeller Electric company in the holding group.• Managed advertisement and public relations for creating and improving corporate image.• Increased brand awareness and creating, managing and supporting communication strategy to accomplish long and short term corporate goals.• Lead communications with written and visual media and managing communications with advertising and marketing agencies.• Created and managing short and long term advertisement campaigns to increase sales trend.• Prepared and led process to improve sales efficiency. Produce solutions for providing continuity after-sales services.• Configured and managing customer satisfaction evaluation system and analysing results. Detailing and providing solutions for dissatisfied existing users or non-user customers of Moeller products.• Supported the due diligence team as a PMO while Moeller was acquired by Eaton.• Developed and implemented long-term marketing plans for the new entity. Show less

Transferred to Vision Avenue to manage advertising projects in the IT sector. Managed diverse online and offline teams.• Led a range of key IT and business change projects - from defining requirements and producing specifications to managing vendors and identifying system improvement opportunities. • Lead, developed and executed new ideas, projects, and strategies for client’s marketing needs. • Managed client’s projects from conception through to implementation. Key contact… Show more Transferred to Vision Avenue to manage advertising projects in the IT sector. Managed diverse online and offline teams.• Led a range of key IT and business change projects - from defining requirements and producing specifications to managing vendors and identifying system improvement opportunities. • Lead, developed and executed new ideas, projects, and strategies for client’s marketing needs. • Managed client’s projects from conception through to implementation. Key contact person for client communication. • Supervision of the account and creative team for the assigned brands. • Prepared process analysis, reporting and project presentation. • Directed the production, placement and billing of ads into applicable media. Show less

Coordinated a number of well-known global and national brands. The C-level client-facing role includes managing project smoothly in time within the project timeline. • Orchestrated strategy, production, traffic, media departments for all global client brands such as Samsung in the agency• Supervision of the account and creative team for the assigned brands• Lead, developing and executing new ideas, projects, and strategies for brand building campaigns and client marketing… Show more Coordinated a number of well-known global and national brands. The C-level client-facing role includes managing project smoothly in time within the project timeline. • Orchestrated strategy, production, traffic, media departments for all global client brands such as Samsung in the agency• Supervision of the account and creative team for the assigned brands• Lead, developing and executing new ideas, projects, and strategies for brand building campaigns and client marketing needs• Managed client’s projects from conception through to implementation with identified business objectives, strategies and budgets • Preparation of regular and comprehensive competitive analysis and budget planning for the assigned brands• Assisted to co-chairman in managerial works Show less

Istanbul, Turkey

Managed daily operations for visa applications. Played a multifunctional role and maintained flexibility and rotated between units and various tasks as required.• Addressed queries and providing support for written application help desk• Booked interviews and preparing correspondence for registrars and interpreters• Linked between England Court of Appeals and rejected applicants• Delivered own work with minimal supervision

Istanbul, Turkey

Taught Microsoft Office Suite training and registration assistant roles together, lead communication between British Council and individual/corporate clients. Responsible for client development activities and be the key contact person.• Delivered MS Office Word, Excel, Powerpoint and Outlook courses to advance level for individual and corporate customers• Developed/ updated training materials including course outlines, syllabi, student handouts, hands-on exercises, and training… Show more Taught Microsoft Office Suite training and registration assistant roles together, lead communication between British Council and individual/corporate clients. Responsible for client development activities and be the key contact person.• Delivered MS Office Word, Excel, Powerpoint and Outlook courses to advance level for individual and corporate customers• Developed/ updated training materials including course outlines, syllabi, student handouts, hands-on exercises, and training aids• Provided advice, guidance and support to 500+ students• Represented the British Council internally and externally for all administrative duties with a customer-focused approach Show less

Master Of Business Administration - Mba, Mba

Thesis: The Impact of Social Media on Purchasing Behavior

Bachelor Of Science - Bs, Electrical Engeneering

Thesis: Planning Wind Tribune Farm Set up