Triforcia IT Consulting LLC., VA/USA, (Project Based)• Created and managed Apex Classes, Apex Triggers, LWC Components, SOQL Queries, Future Method, Batchable Classes and Unit testing. • Developed and maintained integration between salesforce and other applications via SOAP and REST based web service.• Set all the business requirements to transfer all data to Salesforce.• Created required Custom Objects and Reports & Dashboards.• Worked on various salesforce.com standard objects and created custom objects, validations, objects, relationships, permissions, and business process.• Implemented the approval process, workflows and flows to automate existing business processes,• Created record types and custom record layouts and for different processes. • Involved in creating and customizing email templates and configuring them to the email alert within the workflow rule for a standard/custom object. Best Edit & Proof LLC., NV/USA, (Project Based)• Worked with a team in Salesforce migration project.• Created custom profiles and managed all the required settings for the users to give the proper access to proper users with profiles, permission sets, permission set groups, roles, and sharing rules.• Related custom objects to necessary Standard objects by adding new custom fields to standard objects.• Implemented the approval process, workflows and flows and triggers to automate existing business processes,• Worked on Agile methodology

Responsible for managing a team of lawyers to provide legal consultancy services.Supervised the organization's direct communication with customers and promptly solving any issues.Worked closely with the lawyer teams to manage communication strategies with clients.Administered the day to day of CRM, including creating accounts and login credentials, reports and dashboards.Created sets of client relationship management strategies and procedures that aim to increase customer loyalty and implementing them at every level of the company.Created and maintained CRM procedures, training, and processes.Created and executed marketing campaigns to attract new customers.Communicated directly with clients and acknowledged their issuesCoordinated multiple departments regarding their client interactions and finding ways to increase the level and effectiveness of their cooperation.Constantly studied the organization's direct competitors and analyzed how they handle customer relationships

Responsible for inspection and auditing of province and district governorships, municipalities, Plans, organizes, conducts, and manages investigations of cases of alleged misconduct, malfeasance, mismanagement, waste of resources, abuse of authority or violations of laws, regulations and rules and pertinent administrative issuances.Conducts interviews obtains statements; review pertinent documentation; and analyzes information

Chief Executive Officer in the DistrictHead of the district administration and responsible for administration, proper functioning and coordination of the public services such as health, education, housing, social aid, security, and well-being of their jurisdiction

The Master of Public Administration (MPA) program, Course: Analytical Techniques for Public Administration, Prof: Qian Hu, Ph.D. University of Central Florida, Orlando, USA.