Cihan Gülşen Email & Phone Number

Receiving and processing all types of customer orders from beginning to end.Act as POC for Sales , Logistics, 3PL on all order book issues.Managing direct orders from other plants in Asia , Americas etc. by contacting directly with the relevant SC Teams.Manage claims/compliants from customers on time through SAP QN system and inform relevant parties to speed up the process.Guaranteeing return orders are completed on time and customers are refunded.Manage sample order… Show more Receiving and processing all types of customer orders from beginning to end.Act as POC for Sales , Logistics, 3PL on all order book issues.Managing direct orders from other plants in Asia , Americas etc. by contacting directly with the relevant SC Teams.Manage claims/compliants from customers on time through SAP QN system and inform relevant parties to speed up the process.Guaranteeing return orders are completed on time and customers are refunded.Manage sample order requests and ensure that process is completed acc to company procedures.Being in contact with the export documentation team to ensure export documents are being on time and fully correct.Pro-actively interact with customers on product availability, transportation issues.Follow up credit issues with Finance team and contact with customers accordingly for collections.Being 2nd back up for pricing team to enter list prices/ quotations when necessary.Managing Turkey warehouse orders and being in contact with 3PL team to resolve any issues.Being POC for non-SAP shipments to Turkey to check the customs requirements in advance with customs broker and inform relevant colleagues if any amendments needed beforehand in order to avoid customs delays/issues.Being in contact with ITC team for any change of customs regulations effecting the company business and gather necessary information for company/customers. Show less

Work closely with all business groups for Price List updates&analysis. Responsible for entering & updating list prices of all divisions. Ensure all approvals are obtained & upload discounts for both products & customers. Follow up orders with no price and communicate with Marketing & Sales teams to have them invoiced before the legal period. Update monthly all Special Prices for Automotive Division based on exchange rates. Ensure communication between distributor & Consumer… Show more Work closely with all business groups for Price List updates&analysis. Responsible for entering & updating list prices of all divisions. Ensure all approvals are obtained & upload discounts for both products & customers. Follow up orders with no price and communicate with Marketing & Sales teams to have them invoiced before the legal period. Update monthly all Special Prices for Automotive Division based on exchange rates. Ensure communication between distributor & Consumer Business Group.Update and publish price & product lists each month by working together with Marketing&Sales&Logistics teams. Show less

Istanbul, Turkey

Provide a first class level of customer service to designated customers in a way which delights them and ensures repeated business Communicate effectively with customers in relation to orders, invoices, payments, forecasts, availability and product queries Being responsible for the effective management of scheduling and creating orders, order changes, adjustments,cancellations, order tracking, and returns.Liaise effectively with supply chain colleagues, logistics service… Show more Provide a first class level of customer service to designated customers in a way which delights them and ensures repeated business Communicate effectively with customers in relation to orders, invoices, payments, forecasts, availability and product queries Being responsible for the effective management of scheduling and creating orders, order changes, adjustments,cancellations, order tracking, and returns.Liaise effectively with supply chain colleagues, logistics service providers and other functions (warehouse, production , credit teams) in such a way that customers expectations and business needs are met Follow up overdue invoices with customer to ensure accurate cash flow. Communicate with logistics service providers to resolve customs related issues. Show less

To support field sales managers for both operational and sales issues during the day.To answer customers' e-mails and phone calls immediately for their price,pick up and some other financial and operational requests.To prepare daily,weekly and monthly reports. Follow up urgent cases for field sales managers during the day and answer their customers questions about both prices and the things related with other departments.Follow up customers' inbound&outbound shipments and to… Show more To support field sales managers for both operational and sales issues during the day.To answer customers' e-mails and phone calls immediately for their price,pick up and some other financial and operational requests.To prepare daily,weekly and monthly reports. Follow up urgent cases for field sales managers during the day and answer their customers questions about both prices and the things related with other departments.Follow up customers' inbound&outbound shipments and to interfere problems immediately. Show less

Tracing by e-mailing with other DHL countries about the issues for their and Turkish Customs Regulations.To support other country DHL members about their customers customs problems they faced in Turkey&get internal calls about customs regulations.

Istanbul, Turkey

To answer internal and external calls coming to gateway department ,solving them in a short time during the conversation and informing the customers in an efficient way.

Istanbul, Turkey

Follow up import and export processes of both incoming and outgoing shipments and provide the greatest service by communicating between the customers and customs clerks.

2,94, Econometrics

snowboarding,reading,cooking

Education record