Wanjiku Gitonga Email & Phone Number

Nairobi County, Kenya

Kiambu, Kenya

• Strategizing on yearly plans and offers • Coming up with new recipes • Teaching children how to cook every weekend • Preparing food for clients • Ensuring smooth and safe deliveries of food • Sourcing for new customer

Nairobi, Kenya

Agri-Tours Management• Market and book the Agri-tours • Host the guests during the Agri-Tours • Create an after-tour report and survey• Develop a concept for Macadamia Farm Tours and host two dry runsCustomer Feedback and Enquiry Reports Management • Follow up on Customer feedback and enquiries. • Maintain and… Show more Agri-Tours Management• Market and book the Agri-tours • Host the guests during the Agri-Tours • Create an after-tour report and survey• Develop a concept for Macadamia Farm Tours and host two dry runsCustomer Feedback and Enquiry Reports Management • Follow up on Customer feedback and enquiries. • Maintain and update the customer databases for all brands • Ensure 24-hour turnaround time for all social media, phone, walk-in and email enquiries • Escalation of received inquiries and following up for closure. • Receive all customer complaints, analyze and forward approved copies to the Quality Analysis department• Ensure turnaround time of 15 days for all customer complaints for both internal and external customers • Compile, analyze (gaps and opportunities) and share the customer enquiry register. • Work with team members in ensuring good service delivery • Develop a customer relationship management system. Social Media and Website Management • Develop content strategies and social media calendars for all brands: Morendat, Leleshwa, Out of Africa and Nutfields, including KNC Brand.• Build bold brand personalities for each brand • Execute digital strategy and monitor the performance of improved content coordination in line with marketing objectives• Ensure we create consistent, quality and, sharable content to maintain customer relationships and loyalty.• Identify influencers to work with each brand.• Use digital marketing to drive traffic to the websites to promote website sales • Grow digital engagementCreation and execution of communication calendars. Release KNC Voice Newsletter Push Digital Sales Show less

Nairobi, Kenya

My tasks include: • Handled the company’s online presence – regularly updated the company’s website and various social media accounts• Monitored ongoing marketing campaigns for clients• Incorporated SEO strategies and generated web traffic for clients• Create compelling social media content for clients across various platforms and maintain the content calendars• Worked with web design team to increase unique visits to the clients’ website• Assisted in the creation of… Show more My tasks include: • Handled the company’s online presence – regularly updated the company’s website and various social media accounts• Monitored ongoing marketing campaigns for clients• Incorporated SEO strategies and generated web traffic for clients• Create compelling social media content for clients across various platforms and maintain the content calendars• Worked with web design team to increase unique visits to the clients’ website• Assisted in the creation of viral campaigns for clients launching new products• Evaluate analytics to improve engagement and formulate a growth strategy• Researched and analyzed competitors and market trends Show less

Nairobi

• Competitive analysis• Market place insights and review• Target audience assessment• Connection planning for content to be flighted on shared and paid media• Content development for shared and paid media platforms• Community management for shared and paid media• Social listeningSamsung• Weekly blogging on the Samsung Kenya Blog.• Submit weekly reports to the client.• Creating and publishing content on Samsung social media platforms.• Procure… Show more • Competitive analysis• Market place insights and review• Target audience assessment• Connection planning for content to be flighted on shared and paid media• Content development for shared and paid media platforms• Community management for shared and paid media• Social listeningSamsung• Weekly blogging on the Samsung Kenya Blog.• Submit weekly reports to the client.• Creating and publishing content on Samsung social media platforms.• Procure monthly pricing of Mobile, IT, and CE products and share with the team for better customer management.• Creating internal and external weekly newsletters.UpStart Africa• Curating UpStart Africa’s Social Media platforms• Generating, drafting, and publishing creative content online.• Creative contest concepts that, when coupled with ads and endorsements, boosted traffic to the online platforms.• Responding to queries posted by fans/followers on the digital properties.• Escalate any queries arising from engagement on the digital properties to the relevant personnel. • Report to the Client on any consistent complaints, requests, or observations made by fans/followers. • Ensure that any comments on the digital properties do not contravene any laws of Kenya. Coke Studio Africa• Competitive Analysis• Market Place Insights & Review• Target Audience Assessment• Connection planning for content to be flighted on Shared and Paid Media• Content Development for Shared and Paid media platforms• Community Management - Influencer and Paid Media• Social Listening Show less

Nairobi

• Create brand personalities for the radio presenters: - Maina Kageni - Mwalimu Churchill - Mbusii and Lion - Adelle Onyango• Create a niche for each personality• Strategize on their online presence and brand campaigns.• Engage the online audience on the topics discussed on the radio.• Content creation for the radio websites• Creating proposals for the sales department• Running online promotions• Coming up with content (commercial and non-commercial)… Show more • Create brand personalities for the radio presenters: - Maina Kageni - Mwalimu Churchill - Mbusii and Lion - Adelle Onyango• Create a niche for each personality• Strategize on their online presence and brand campaigns.• Engage the online audience on the topics discussed on the radio.• Content creation for the radio websites• Creating proposals for the sales department• Running online promotions• Coming up with content (commercial and non-commercial) for the targeted audience.• Submitting weekly reports to the client • Coordinating contest management and logistics• Coordinating and engaging third parties to ensure that promotion-specific digital add-ons are delivered on time and within budget. Show less

Westlands

• Devising and maintaining office systems• Arranging travel, visas, and accommodation for the manager. • Screening phone calls, inquiries, and requests and handling them.• Meeting and greeting visitors at all levels of seniority• Organizing and maintaining diaries and making appointments• Dealing with incoming email, faxes, and post, often corresponding on behalf of the manager• Taking dictation and minutes• Carrying out background… Show more • Devising and maintaining office systems• Arranging travel, visas, and accommodation for the manager. • Screening phone calls, inquiries, and requests and handling them.• Meeting and greeting visitors at all levels of seniority• Organizing and maintaining diaries and making appointments• Dealing with incoming email, faxes, and post, often corresponding on behalf of the manager• Taking dictation and minutes• Carrying out background research and presenting findings• Producing documents, briefing papers, reports, and presentations• Organizing and attending meetings and ensuring the manager is well prepared for meetings• Liaising with clients, suppliers, and other staff. • Taking on some of the manager's responsibilities and working more closely with management• Deputizing for the manager, making decisions, and delegating work to others in the manager's absence Show less

Nairobi, Kenya

• Prospecting for new clients• Follow up with the client to ensure satisfaction after the purchase of Life Insurance policy.

Nairobi, Kenya

• Introducing new Telkom products to customers. • Holding product promotions • Selling Telkom products which include mobile phones, desktop phones, modems, sim-cards, air­time etc. • Tabulating customer problems and forwarding the same information to the concerned departments. • Responsibilities included serving as a cashier for one month every three months.