Tier Ii Integration Analyst
CurrentI provide comprehensive integration support for HL7 interfaces using IBMi/AS400, Mirth Connex, and Rhapsody Corepoint. My role involves troubleshooting and interpreting JavaScript, RPG, and SQL scripts to assist customers and internal departments. I facilitate the Integration Support team's Subject Matter Expert (SME) program, ensuring effective communication and collaboration with the Departmental Solutions team. I develop and deliver training materials on troubleshooting interfacing issues involving MEDHOST's Emergency Department solution and create decision trees to improve front-line support issue resolution. Additionally, I participate in bridge calls with corporate customers, system maintenance events, Connex validations, Corepoint upgrades, and provide on-call support during holidays to ensure continuous system operation. My work involves close collaboration with cross-functional teams, including programmers, clinical analysts, and management, to address integration challenges and client escalations, leveraging my expertise in healthcare IT systems and protocols.