Ciley Craig Email & Phone Number

Remote

United States

• Built and implemented Paycor payroll system expense management module for company travelers allowing quick and easy processing and expense reimbursement.• Project lead for creating Corporate Office management & mail handling process for a completely remote-work environment for two-year-old start-up company.• Manage the CEO calendar, travel, expense reconciliation, event planning. • Manage the Chief Information Officer calendar, travel, event planning.• Manage the Chief Product Officer recruiting, travel, expense reconciliation.• Manage the VP, Client Excellence recruiting, new hire onboarding, travel, expense reconciliation, event planning.• Collaborate with People Operations team for SOP creation, process creation and documentation.

United States

Assistant Jr High girls volleyball coach

Rupert, Idaho, United States

• Samsara Fleet management system implementation for 120 vehicles and equipment. o Equipment installation. o Software and process training. o Policy adjustments, and documentation distribution. o Daily tracking and follow up with managers when policy infractions were identified. o Weekly managers reporting progress in leadership meetings to shift culture and solidify expectations.• Lead cross-functional team creating new utility company safety program o Evaluated current state of company’s safety record team safety practices. o Consulted with insurance agent to determined best practices for the industry. o Identified priority target areas to review and evaluate for improvement. o Documented new process and reviewed with internal stakeholders. o Trained on new reporting tools, expectations, and reporting structures. o Implemented “see something, say something” and weekly “safety moments” in company-wide manager meeting. o Determined KPI’s to help track improvement and find issues that had not been identified to date. • SharePoint Intranet site holding pages for internal departments showcasing guidance on departmental processes and policies.• Manage support personnel and daily tasks of supporting operations for multiple companies: Anthem Broadband of Idaho Anthem Broadband of Nevada Northwest Datacom • Collaborated with cross-functional teams on safety program creation, process improvement and standardization, create training documentation, travel, expense reconciliation, problem resolution.

Burley, Idaho, United States

As a Virtual Assistant with over 20 years of experience, I offer a wide range of administrative support services for mid-level managers and C-level executives such as travel management, expense reporting, calendaring, email management, process improvement and standardization, data entry, presentation creation, meeting documentation creation, and event management. Let's talk about how my passion for support along with my extensive skill and knowledge can make YOUR life easier!

Burley, Idaho, United States

• Proprietary process that reconciled incoming/outgoing specialized and costly CHEP pallets for external company contract and software implemented.• Monthly inventory count and reconciliation for a 50,000-pallet distribution facility including: o damaged inventory reporting o expired inventory destruction o materials stock ordering and delivery coordination• Assisted HR in recruiting, onboarding new hires, personnel file maintenance, organizing building maintenance and cleaning schedules, planning company parties, researching and obtaining performance awards. • Researched, identified, and contracted with an external vendor to manage office supply needs.

Burley, Idaho

• Responsible for continuous process manual creation, addition, and distribution.• Managed the onboard of all new hires including orientation, benefits selection, timekeeping training, and point of contact for all issues related to employee accesses and permissions.• Managed fleet including safety protocols and vehicle maintenance schedules.• Managed office supplies inventory and cleaning crew

Burley, Idaho

Accounts Payable assistant, operations inventory control, inventory price negotiations, expense reconciliation and data entry

Twin Falls, Idaho

• Managed Director of Operations travel, calendar, expense reconciliation, event planning. • Lead process improvement meetings ensuring action item completion, next step coordination, and implantation planning all inclusive.

Burley, Id

Based out of BPA's Burley Operation Center, provided essential support in both Power (Requirements Marketing) and Transmission functions for customer-facing teams, assisting in serving BPA's Preference Customers in California, Idaho, Montana, Nevada, Oregon, Utah, and Wyoming. • Organize annual Preference Power “Customer Meeting” o Collaborated to design the event in a way that ensured participation by a diverse group of Preference Power customers while balancing BPA objectives. o Arranged conference logistics for BPA’s Administrator and Executive Office including leaders of Power Services, Transmission Services, Requirements Marketing, Energy Efficiency, and staff from multiple functions. o Negotiated conference space location, contracts, prices, menus, and transportation. o Collaborated with BPA's presenters to create presentation materials and agendas. o Conference set up including coordination with venue staff regarding conference space, sound systems, video systems, and conference schedule details. o Collaborated with Southern Idaho Preference Power customers to arrange events and meetings for the Account Executives, District Manager, Energy Efficiency Representatives, and Forecasters.• Function as liaison between work groups to ensure day-to-day activities run smoothly. o Updated RIM (Rate Impact Models) for seventeen preference power customers. o Transmission Safety meetings/presentations. o Participated in research projects for BPA's Idaho Falls based Energy Efficiency Mechanical Engineer. o Collaborated with the Account Specialist to update the BPA Regional Dialogue Power Sales Contract Revisions.• Created and maintained official files based on BPA Records manual guidelines.• Maintained Customer Account Profiles and Account Plans in CDM and Sharepoint.• Used and maintained the Customer Data Management database (CMD), Customer Contract database (CCM), and Customer Portal database.

Rupert, Id

Website management, quote creation and communication, office management

Draper, Ut

Office management, office supplies inventory, contractor payroll, travel arrangements, expense reconciliation, problem resolution, internal helpdesk/IT guru, project coordination, database cleanup and maintenance

Salt Lake City, Ut

Project Manager 6/2008 - 2/ 2010Process Improvement & Standardization 5/2007 - 2/2010Data Research & Analysis 9/2006 - 5/2007Administrative Manager 11/2007 - 6/2008Administrative Supervisor 6/2004 - 8/2006 Administrative Assistant II 3/2002 - 3/2006• Participated in Lean Six Sigma practices to streamline internal payroll process. o Collaborated in building, beta-testing, troubleshooting, and improving the new payroll module. o Lead implementation of the new payroll process and software company-wide including creating training materials, running point on training, evaluating issues, and adjusting processes for higher efficiency.• In cooperation with my Administrative Supervisor team, lead the company in creating and implementing a professional development plan including “CompHealth Leadership University” for administrative assistants who wished to create a career path and growth plan with CompHealth. o Included in the development plan was an incentive/bonus plan for all position levels based on team and individual performance.Travel arrangements, new hire orientation, training, training manual creation, process improvement and standardization, problem resolution, facilitating the credentialing process for Doctor's at hiring facilities for locum tenens assignments, data compilation and analysis of sales trends

Salt Lake City, Ut

West Valley City, Ut

Ogden, Ut