• Led efforts across 10 software vendors to identify and address usability issues, enhancing site usability and user engagement.• Developed roadmaps in Excel guiding product management teams, resulting in a 25% increase in accessibility.• Prioritized data entry and documented accessibility concerns, contributing to the continual enhancement of web accessibility services.• Conducted comprehensive accessibility testing using WAVE, VoiceOver, and NVDA, providing insights for targeted improvements.• Compiled and presented detailed, structured reports to developers and designers with actionable insights.• Developed a detailed comprehensive accessibility checklist for designers and developers to sure to ensure that their products are accessible• Utilized Jira and Microsoft Office for organized effective collaboration among other software vendors

• Managed and tracked customer issues using Freshservice, ensuring timely resolution and achieving a 100% customer satisfaction rate.• Analyzed customer feedback to identify and address recurring issues, improving service delivery and coordination with other departments.• Collaborated with IT teams to resolve technical problems affecting university systems, ensuring accurate updates and effective problem-solving.

• Enhanced database security through advanced encryption protocols and access controls, ensuring database integrity.• Leverage ERDs to model complex data structures, facilitating clear communication and collaboration with cross-functional teams to align them with business requirements• Improved database efficiency by 30% through performance enhancements, and collaboration with 5 interdisciplinary teams to successfully deploy databases.• Maintained relational database using SQL, ensuring optimal data storage, retrieval, and manipulation while advancing SQL techniques for efficient query performances.

•Preprocessed and analyzed data using Python, R, and GeoPandas to generate interactive visualizations that highlighted key trends.• Conducted case studies to identify data patterns and provide actionable insights into attorney-client dynamics.• Developed comprehensive Power BI reports, featuring graphs and charts to visualize findings and support strategic decision-making.• Collaborated with cross-functional teams to formulate research questions, driving deeper exploration and data analysis.• Presented data-driven insights to stakeholders, explaining the significance of trends and patterns identified through analysis.• Identified opportunities to improve data collection methods, enhancing future analysis and the depth of insights gathered.

• Fostered the establishment and upkeep of a comprehensive IT knowledge base, resulting in a notable 30% decrease in resolution time for common issues, thereby enhancing overall operational efficiency.• Conducted a thorough user satisfaction survey, achieving an impressive 90% positive response rate, reflecting the efficacy of provided IT services and solutions.• Leveraged MS Office and Google Suite to streamline documentation processes and facilitate efficient communication within the technical support team, enhancing collaboration and problem-solving capabilities.