Cilvius C. Email & Phone Number

Thunder Bay, Ontario, Canada

As a case manager, I provide high-level customer service to constituents, handling feedback and inquiries related to federal government services, legislation, and policies. I manage individual cases involving taxation, immigration, and federal programs, ensuring resolution with compassion and discretion. In this role, I have closed approximately 400 cases with positive outcomes.● Assist constituents with referrals to community agencies, alternate levels of government, and support services● Maintain an up-to-date, comprehensive filing system to ensure the timely and accurate capture of case information● Monitor national and local issues to inform MP of emerging concerns and trends● Participate in meetings with constituents and the members to discuss individual cases, providing critical background information● Provide accurate and timely information on funding, federal programs, and policies through phone, email, and in-person consultations

Thunder Bay, Ontario, Canada

As a constituency assistant, I solved complex constituent issues related to taxation, immigration andemployment insurance. In this position, I have closed approximately 300cases with a satisfactory majority.● Assisted with local community outreach and engagement by developing and maintaining relationships with constituents and stakeholders● Monitored government and community activities to keep the Member of Parliament informed of emerging issues● Provided information and support to constituents with federal government programs and services in person, over the telephone and in writing● Worked with the Ontario Desks and Ministerial Offices (MinO) to provide constituents and community groups with accurate information and assistance

Thunder Bay, Ontario, Canada

As the test day supervisor for IELTS, I manage a team of 6 invigilators to conduct 60 candidates of bi-weekly tests. I ensure each invigilator, candidate and test venue meets the standard set out by the British Council.● Administering the candidates' information and test materials● Ensuring the consistency and accuracy of the test centre operations● Providing comprehensive training for new invigilators● Supervising test centre invigilators

Thunder Bay, Ontario, Canada

In this role, I conducted more than 25 IELTS examinations and ensured all test takers abided by the test rules and regulations set out by the British Council. ● Ensured all IELTS test materials were on course.● Facilitated the test venue setup for all IELTS test sections.● Proctored all candidates during the IELTS examination.

Thunder Bay, Ontario, Canada

In this role, I organized international student orientations for 500 students in the fall, 100 students inthe winter, and 30 students in the spring. I also supervised six student assistants for departmentaloperations and administration.● Assisted the Director of International Student Services with departmental administration affairs● Coordinated New Student Orientation with the collaboration of various departments in each academic term and hosted pre-arrival webinars● Handled the departmental social media and website editorial● Managed the International Student Weekly Newsletter and New Student Guide● Organized the Peer Mentorship Program and various intercultural student events and programming● Supervised international student assistants on various projects and operations of the centre

Thunder Bay, Ontario, Canada

During the pandemic, I worked in this position to administer the Lakehead University Quarantine Commitment Plan and organized more than 200 student and staff quarantine and arrival records by following the public health COVID-19 protocols. ● Administered applications by following up on time-sensitive matters● Arranged vaccination bookings for residence students● Coordinated and collaborated with accommodation for fully vaccinated students● Enforced Lakehead University Vaccination Policy for international students● Hosted Quarantine Drop-In Sessions for students to inquire about quarantine information● Provided current government quarantine guidelines to all applicants

Thunder Bay, Ontario, Canada

As an elected LUSU board member, I advocated for students in the union. I also sat in the Finance and Operation Committee to ensure the budget was transparent and well delivered to student needs.● Attended and actively involved in the union's decision making● Governed the Executive Members to hold accountability towards the students● Systemized the pandemic protocols to maximize student support

Kota Kinabalu, Sabah, Malaysia

As an administrative assistant intern to the Minister of Youth and Sports, I managed the minister's schedule and coordinated each departmental event and program. ● Assisted with day-to-day operations of the department● Organized and presented daily reports to the Minister● Understood and applied procedures, regulations, and enacted sections of related legislation into practice● Provided effective assistance and services to clients while maintaining confidentiality

Thunder Bay, Ontario, Canada

As a student assistant, I facilitated Lakehead International hosting student orientation, student life and cultural events. I also provided translation services in Mandarin, Cantonese and Malay on special occasions during my tenure. ● Bridged a connection of international students with Canadian Experiences● Facilitated department day-to-day basic management● Managed more than 100 volunteers on the Airport Welcome Team and International Student Ambassador for the 2019 Lakehead International Fall Orientation● Provided multilingual translation works and assistance as required for special projects in Lakehead University International and other departments as required

Kota Kinabalu, Sabah, Malaysia

As a substitute teacher, I ensured my students understood the National language curriculum and the exam technique to excel in the Malaysian Certificate of Education.● Advised and counselled students to achieve merit in SPM● Cooperated with the Department of Bahasa Malaysia to improve students' passing rates● Instructed the examination techniques to the students

Kota Kinabalu, Sabah, Malaysia

In this position, as my first job, I have in-depth knowledge of the reevaluation of the Kota Kinabalu City Hall assessment rate from 2016 to 2017. In my six-month tenure, I analyzed the urban residential plans by distributing more than 10,000 forms and visited 20 residential areas for door-to-door measuring.● Analyzed Kota Kinabalu City Assessment Rate● Assisted Kota Kinabalu City Hall Revaluation Programme● Distributed and collected assessment rate forms to the residents● Drafted Greater Kota Kinabalu residential map area by using SketchUp● Explored unused land in Greater Kota Kinabalu remote area

Honours Bachelor Of Arts - Hba, Political Science

Activities and Societies: Carleton University Model NATO 2024 (Estonia)

Explore Programme D’Immersion En Français Langue Seconde, French

Les programmes de langues officielles (PLO)

Bachelor'S Degree, Mechanical Engineering With Minor In Mathematics

Activities and Societies: ENACTUS Lakehead Chapter Lakehead University Engineering Student Society (ESS) Lakehead University Southeast.

Diploma In Engineering Technology, Mechanical Engineering

Activities and Societies: ENACTUS Lakehead Chapter Lakehead University Engineering Student Society (ESS) Lakehead University Southeast.