Responsible for providing strategic direction and subject matter expertise in design and development of GTS Services, including:- mobility services (collaboration, analytics, managed)- cloud managed services (private cloud and traditional IT infrastructure management, monitoring and reporting services) - service management (incident, problem, change, security, compliance managed services)- end user services (desktop virtualization, Windows 7 migration, software platform application managementDefine product roadmaps working with sales, marketing and technical solution design teamsLead and manage cross functional teams to ensure successful deployment of service offerings to customers.Implement adoption planning for new initiatives, customer go-to-market planning and continuous process development/improvements.Implement new policies, processes, procedures and tools designed to enhance and support field sales and reach market and revenue growth targets.

Responsible for development and global deployment of IBM services related to mobility, smart migration and application development, Windows 7 migration, and software platform management.

Global Skills Leader responsible for defining the strategy and roadmap for development of skills and training materials as well as enablement programs required to support the selling, pre-sale design and delivery of GTS service products and components - focusing on Smarter Planet and Cloud related services.

Managed the business relationship for IBM Internal Learning Account. Collaborated with IBM global business units to create and continually improve their strategic learning initiatives. Performed audience, skills and needs analysis (tied to business priorities), recommended learning strategies (global delivery, migration to virtual enablement), developed proposals (costing and sizing, staffing plan), and coordinated delivery of capabilities (including measurements and customer sat).

Provided procedural frameworks for the production of e-learning, classroom, and blended training solutions with extensive experience in designing and developing various types of on demand learning solutions, including interactive self-study, simulations, virtual classroom, scenarios, and problem-based activities.