Cimone Griffiths Email & Phone Number

Pretoria, Gauteng, South Africa

Pretoria, Gauteng, South Africa

South Africa

Sunbury-On-Thames, Middlesex, Uk

Worked as a remote IT help desk Analyst based in South Africa for Cyntergy in the UK. Cyntergy was the First line support to Primark Stores worldwide. I provided technical support over the phone and email to IT users. I handled incoming incidents via the phone / e-mail promptly and effectively. I diagnosed and resolved a wide range of technical issues over the phone and took ownership of a call and seeing it through to closure. Where necessary, I escalated calls and issues to senior managers and team leaders. I ensured that all call details were captured and entered in the logging software. I provided troubleshooting and configuration support and ensured Service Level Agreements were met through the management of deadlines and targets. I have consistently streamlined processes to facilitate improved productivity and I often been used as an example when handling difficult customers and complimented on telephone etiquette. I possess the ability to quickly learn new IT systems and programs

Sunbury-On Thames, Middlesex, Uk

During this period, I managed the Executives diaries, I was responsible for front office including meeting and greeting customers. I assisted with new employee inductions and updated and maintained employee records as well as their expenses. I generated invoices as well as chased outstanding invoices from aged debtors prepared Boardroom and training rooms for visitors and planned and implemented staff events and fundraisers. I was responsible for the ordering of stationery and other office supplies. I also assisted with extensive data capturing on behalf of several departments

Sunbury-On-Thames, Middlesex, Uk

During my tenure at European Asbestos Services, I supported the company’s highly professional and motivated sales team as well as coordinated their bid and tendering opportunities. I delivered targets in relation to company sales strategy and ensured that PQQ and tender opportunities were evaluated, prioritised and completed to a high quality, within the required timescales. I monitored the industry market for prospects and turned them into tangible business opportunities. I maintained excellent market networks and knowledge with the intention of winning profitable business opportunities. I also assisted with marketing strategies and managed and updated Company’s social media accounts.

Kingston Upon Thames, United Kingdom

Kingston Upon Thames, United Kingdom

Surbiton, United Kingdom

Pretoria Area, South Africa

Pretoria Area, South Africa

Contract on an intermittet basis, as and when required.

Pretoria Area, South Africa

Pretoria Area, South Africa

Matric, Matric, 12

Certificate In Travel And Tourism, Tourism And Travel Services Management