Managed the relationship between the four major catalog brands and the vendors who supported those brands. Professionally managed all aspects of customer satisfaction escalations and outcomes. Managed in-bound catalog orders, amend shipping methods and confirm precise threshold or white glove delivery, customer credits, damage product replacement. Awarded employee of the month twice and ABC (above and beyond the call) associate.

The investigation of liability claims, coverage confirmation, familiarity of insurance policies, liability investigations, obtaining and reviewing detailed medical records, evaluating and negotiating claims with represented and non represented parties.

The investigation of new auto claims, coverage confirmation, familiarity of insurance policies, liability investigations, obtained recorded statements from the involved parties, appraisal assignments, evaluation and settlement of property damage and total loss vehicles, salvage titles and rental agreements with represented and non represented parties.