Cinara Chalegre Email & Phone Number

Porto, Portugal

Portugal

Campinas, São Paulo, Brazil

São Paulo, Brazil

Porto, Portugal

County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

São Paulo Area, Brazil

• Socio-economic study for support in situations of adversity and illness within the family of Ser Serasa Experian the control of leave and absenteeism for staff; executing keen administrative skills.
• Implemented a program for expectant mothers within the workplace.
• Tutored the hearing impaired members of the team.
• Managed the Quality of Life Programs.
• Managed the Youth Apprentice Program.
• Acted in the promotion of events for Diversity & Inclusion within the company, focused on themes such as: Social Vulnerability, Gender, Religion, among others.

São Paulo Area, Brazil

• Organised and coordinated all Institutional celebrations; Mother's Day, Parents, Children; effectively cementing a sense of company pride and a caring working environment.
• Supported the program focused on the Inclusion of People with Disabilities; assisted on initiatives and acted in an administrative capacity.
• Harnessed strong negotiation skills through the development of Corporate Partnerships.
• Coordinated and promoted internal events and staff initiatives such as; team championships and other such activities for employees.

São Paulo Area, Brazil

• Focused on Social Service facilities within the company; for employees and families.
• Worked alongside colleagues regarding the development of internal initiatives such as: Quality of Life Programs.
• Assistance to employees in emergency situations, such as public calamities, care, illness, death, employee and family support.
• Compiled and completed the processes of removal from work due to illness, retirement or maternity leave.
• Conducted regular meetings with the Compliance and Legal team to mitigate future problems.
• Maintained contact with all remote employees to follow up and monitor each case.

São Paulo Area, Brazil

• Call centre company focused on telemarketing efforts and initiatives.
• Ensured the highest levels of impeccable service; through real time and recorded monitoring; provided services to key client accounts such as: Editora Abril, Itaú Unibanco and insurers - Icatu Hartford and Itaú Seguros.
• Executed strong interpersonal and crisis management skills through an empathetic approach to negative and challenging client feedback.
• Participated in focused efforts towards greater Operator Performance Development.
• Harnessed keen mentoring and development abilities; Trained staff within the application of sales techniques.
• Acted as member of the Calibration Committee.

Brazil

• Acted in the capacity of customer service advisor client accounts such as Editora Abril; harnessed strong sales and business development skills; attracted new and prospective clients.
• Harnessed strong crisis management skills by transferring over to the recovery team; aimed at reinstalling past or lost clients; encouraging a resubscription and recovering the business relationship through focused.
• Acted within the renewal area; completed the subscriber base.
• Gained invaluable experience across all the telemarketing segments of Editora Abril; offered total security to follow the next step and be promoted to quality monitoring division. Successful Projects/Achievements:
• Decreased customer complaints by 60% thanks to active contact listening and feedback; ensured and focused efforts regarding the deliverance of quality customer service.
• Awarded Best Seller recognition in light of my dedicated and proactive approach to sales and business development.

Master'S Degree, Organisational Psychology & Work

Core Topics & Focus of Study • Consulting in work psychology • Organizational Development strategy • Organizational culture • Social.

Bachelor'S Degree, Social Service

Core Topics & Focus of Study • Social Psychology • Political Theory • Social Service Investigation • Social Movements • Social Legislation.