Francina Ware Email & Phone Number

Auroa, Co

Englewood, Co

• Responsible for administrative support and deployment of NetScout nGeniusONE network and application monitoring tools. • Successfully created Application Services and Network Domains for local and remote hospitals and clinics within Centura’s network at existing and new sites.• Task with the development of nGeniusONE Service Dashboard to assist network and application administrators with alerting and reporting for tiered virtual environments. • Responsible for determining monitoring points, defining applications traffic on network and associate applications with appropriate data points to populate the dashboard services and reports.• Configure and deploye NetScout InfiniStreams for new hospitals, clinics and other healthcare facilities coming online that would be accessing key healthcare related applications.• Solely responsible for the development and deployment of network and application specific reports that were made available to system administrators, networking team and management.• Collaborated with IT communication leads and staff peers on implementation project so that monitoring was being addressed for sites being refreshed and new sites. • Interfaced with System Engineers and developers on response time related applications to ensure appropriate metrics were being used for measurement.• Responsible for proactively monitoring network capacity thresholds and reporting regularly to appropriate IT leads so that action could be taken to prevent an incident.• Provided application reporting to networking, NOC and upper-level management.Solar Winds Orion – Administrative Level User• Worked with Solar Winds Orion network management to support hardware and circuit provisioning. • Utilized Solar Winds Orion to identify provisioned circuits and notification of network and hardware issues.

Centinnial, Colorado

Aurora, Co

Technical Service Engineer • Provide primary support to users and work directly with second level engineering to resolve application functionality issue and request product bugs and enhancements when needed.• Responsible for maintaining the functionality and performance of UNIX and Linux systems and the applications they support.• Tasked with monitoring and reporting system performance using OpenView, WebLogic and Vsphere by monitoring: health of system disk, disk space usage, system performance and resolve system problems which involves interfacing with hardware support, and customers.• Schedule updates, upgrades and necessary hardware or software changes on systems by opening appropriate change control when needed.• Responsible for opening appropriate change control and coordination of maintenance event. Interface directly with the customer on all system changes and issues. • Responsive to system outages by performing application troubleshooting, research (i.e. review event logs for more details about why something is failing, identify hardware failures and work with on-site hardware team to get fail component replaced. • Document the details of the problem and the solution

Lakewood, Colorado

Installation, Migration, Upgrade and Integration of NetScout nGenius Monitoring Tool Solution* Successfully planned and authored proposal for upgrading existing nGenius Monitoring system and migrating to an enterprise performance monitoring solution which included five servers to support BLM with site monitoring, NetFlow and deep packet analysis capability for troubleshooting. * Implemented NetScout Service Delivery Manager and Analytics for alarming and alerting for business critical applications.Tools Installation Process Tracking* Tracked NetScout orders, replacement and installation of 11 Infinistreams that have been deployed at states and field offices. Reporting, alerting, alarming and Defining Application Traffic* Lowered undefined network traffic to 3% on most segments by identifying application traffic through use of Server Base Applications (SBA’s), Host grouping, defining critical URL traffic.* Created template reports for Executive Management, IT Division Chiefs, Project Management, Network Engineers and IT Field Support Staff. Technical Documentation* Planned and justified upgrading existing nGenius Monitoring system to move to a Distributive Enterprise Performance Monitoring solution which allowed us to add for additional servers to support the Bureau enterprise wide. * Authored Request for Services (RFCs) - received approvals, without questions, on RFCs which provided documentation on associated patching of systems, upgrading to newer release level.* Authored proposal for NetScout training * Developed site documentation, including Visio drawings detailing network infrastructure. * Maintained spreadsheet created to track equipment deployed, failures and replacements.* Responsible for completing product baseline for Change Management.

Charlotte, North Carolina Area And Denver

Network Engineer/Network Performance Tools Engineer* Responsible for research and documenting procedures for tool installation for the Legacy Wells Fargo and Legacy Wachovia data centers. * Successfully determine current tools integration status, identify key contacts for each data centers and completed tools implementation and configuration.* Responsible for procurement of monitoring tools and tracked order through the financial process.Network Engineer - Capacity Planning Audit Process Management* Oversee capacity planning, device regimen reporting for: Routers and Switches, Proxies, Load Balancers (F5’s, CSM, and Foundry devices), DNS-DHCP devices and IPT. * Validate Capacity Planning Process through fine- tuning and review of bi-weekly and monthly report.* Validate Bi-Weekly and Monthly Capacity Planning Report for accuracy* Verify and take action on capacity planning challenges by reporting, tracking and documenting issues.* Confirm statistical data in capacity bi-weekly and monthly reports and regimen)

Network Engineer/Network AnalystResponsible for the planning, device configuration, deployment at remote/local sites working with LAN/WAN configurations. Work well with ATM, MPLS, and Frame Relay. Solid understanding of the routing protocols: IP, OSPF, BGP, IBGP, EIGRP, MPLS, HSRP, RIP. NetScout Performance Manager System Administrator: * Successfully implemented Ngenius Performance Monitoring tool.* Device discovery for monitoring, reporting * Configuration and installation of probes.* Performing analysis and troubleshooting of issues in the network.Administrator of HP Opsware Network Automated System module: * Worked closely with Engineering team to foster use of this tool for discovery of devices, working through compliance challenges and ensuring successful configuration backup, configuration change tracking.* Responsible for the discovery of Network devices in order to capture backup device configurations and driver information that includes: model, type of device, OS levels, while also providing the ability to stage network changes under a controlled and tracked environment.Administrator of CA Concord Ehealth: * Responsible for deployment of CA eHealth system at site to monitor network devices at component level. * Provided device Health reporting to establish proper thresholds condition for alerting.* Involved in integration of site eHealth server with CA Spectrum product for monitoring and alerting.* Worked closely with Network Engineering Team and Help Desk to use the tool to gather device statistics through the reporting console in Ehealth based on alerts generated.* Supported several Ehealth servers running Windows OS in a distributed environment.

* Produced comprehensive network training documentation for senior network engineers, LAN administrators and mainframe application engineers.* Interviewed LAN Administrators, and Network Engineers to ensure proper examination and documentation of critical connection points in the network infrastructure.* Wrote papers for helpdesk technicians detailing how to perform specific task in support of network engineering.* Documented major procedures for important processes on LAN servers and Network device connectivity equipment.

Greater Denver Area

Financial Application Consultant/Application Response LineResponsibilities and success:* Responded to inquiries from both Domestic and Internationalcustomers.* Responsible for troubleshooting and resolving issues in Accounts Payable, Accounts Receivable and General Ledger modules with post and balancing challenges.* Utilized diagnostics such as running integrity reports; and application debugging tools to resolve application challenges.* Tasked with recreating defects in test environment and reporting findings to software development for appropriate fix.* Exhibited excellent client satisfaction ratings of 4.5 out of 5.0 for promptly and professionally addressing customers’ concerns and questions as well as working issues to completion.* Successfully diagnosed software application defects and properly documented the nature of the problem for software bugs, enhancement requests and application module upgrades.* Worked as a team player with other support groups in resolving application integration issues between JDE software modules.

Ccna Security, Cisco Security

Ccna, Cisco Ccna

Certification - Nca - Ngenius Certified Analyst, Certified Ngenius Certified Analyst

nGenius Certifid Analyst (nCA) certification validates a networking professional's ability to troubleshoot network traffic and application.

Certification For Ngenius Certification Professional, Certification - Ncp

Activities and Societies: NUF - Netscout User ForumnGenius Certified Professional (nCP) certification validates a networking.

Associates, Cisco System Academy

Activities and Societies: Cisco Foundation Academy Course for CCNA studies.Obtained CCNA in 2001 working on recert currently.

Bachelors Of Science, Business Administration

Associates, General Studies, General Course Work

Activities and Societies: General Course Studies, Clerical coursesActive in School Studient Council activities.

Certificate, Security +