Francina Ware Email & Phone Number

Auroa, CO

Englewood, CO

• Responsible for administrative support and deployment of NetScout nGeniusONE network and application monitoring tools.
• Successfully created Application Services and Network Domains for local and remote hospitals and clinics within Centura’s network at existing and new sites.
• Task with the development of nGeniusONE Service Dashboard to assist network and application administrators with alerting and reporting for tiered virtual environments.
• Responsible for determining monitoring points, defining applications traffic on network and associate applications with appropriate data points to populate the dashboard services and reports.
• Configure and deploye NetScout InfiniStreams for new hospitals, clinics and other healthcare facilities coming online that would be accessing key healthcare related applications.
• Solely responsible for the development and deployment of network and application specific reports that were made available to system administrators, networking team and management.

Centinnial, Colorado

Aurora, CO

• Technical Service Engineer
• Provide primary support to users and work directly with second level engineering to resolve application functionality issue and request product bugs and enhancements when needed.
• Responsible for maintaining the functionality and performance of UNIX and Linux systems and the applications they support.
• Tasked with monitoring and reporting system performance using OpenView, WebLogic and Vsphere by monitoring: health of system disk, disk space usage, system performance and resolve system problems which involves.
• Schedule updates, upgrades and necessary hardware or software changes on systems by opening appropriate change control when needed.
• Responsible for opening appropriate change control and coordination of maintenance event. Interface directly with the customer on all system changes and issues.

Lakewood, Colorado

Installation, Migration, Upgrade and Integration of NetScout nGenius Monitoring Tool Solution* Successfully planned and authored proposal for upgrading existing nGenius Monitoring system and migrating to an enterprise performance monitoring solution which included five servers to support BLM with site monitoring, NetFlow and deep packet analysis capability.

Charlotte, North Carolina Area And Denver

Network Engineer/Network Performance Tools Engineer* Responsible for research and documenting procedures for tool installation for the Legacy Wells Fargo and Legacy Wachovia data centers. * Successfully determine current tools integration status, identify key contacts for each data centers and completed tools implementation and configuration.* Responsible.

Network Engineer/Network AnalystResponsible for the planning, device configuration, deployment at remote/local sites working with LAN/WAN configurations. Work well with ATM, MPLS, and Frame Relay. Solid understanding of the routing protocols: IP, OSPF, BGP, IBGP, EIGRP, MPLS, HSRP, RIP. NetScout Performance Manager System Administrator: * Successfully.

* Produced comprehensive network training documentation for senior network engineers, LAN administrators and mainframe application engineers.* Interviewed LAN Administrators, and Network Engineers to ensure proper examination and documentation of critical connection points in the network infrastructure.* Wrote papers for helpdesk technicians detailing how.

Greater Denver Area

Financial Application Consultant/Application Response LineResponsibilities and success:* Responded to inquiries from both Domestic and Internationalcustomers.* Responsible for troubleshooting and resolving issues in Accounts Payable, Accounts Receivable and General Ledger modules with post and balancing challenges.* Utilized diagnostics such as running.

Ccna Security, Cisco Security

Ccna, Cisco Ccna

Certification - Nca - Ngenius Certified Analyst, Certified Ngenius Certified Analyst

nGenius Certifid Analyst (nCA) certification validates a networking professional's ability to troubleshoot network traffic and application.

Certification For Ngenius Certification Professional, Certification - Ncp

Activities and Societies: NUF - Netscout User ForumnGenius Certified Professional (nCP) certification validates a networking.

Associates, Cisco System Academy

Activities and Societies: Cisco Foundation Academy Course for CCNA studies.Obtained CCNA in 2001 working on recert currently.

Bachelors Of Science, Business Administration

Associates, General Studies, General Course Work

Activities and Societies: General Course Studies, Clerical coursesActive in School Studient Council activities.

Certificate, Security +