Served a one-year term as a full-time volunteer to build capacity for the tribal government’s IT department.➢ Co-led with the Systems Architect Lead the implementation of Oracle JDE Cloud, improving HR workflows by 94% within two weeks of launch.➢ Interviewed members of an IT project review board to identify process gaps, leading to the redesign of a project request form.➢ Conducted an employee engagement survey, influencing the IT Director’s decision to hire a project manager.➢ Shared data-driven insights with the IT leadership team, resulting in an 85% improvement in reporting metrics within six months.➢ Leveraged Excel PivotTable to identify and correct 222 mislabeled IT tickets, improving data quality by 41.3%.

Worked closely with the Digital Asset Management Administrator in improving searchability of digital assets.➢ Optimized image and video content metadata, contributing to 31,351 new user logins from 16,595 in one year.➢ Initiated and developed a comprehensive software onboarding manual for new hires.